EXOedge - NOC Engineer - Telecom Tools

4 weeks ago

Sahibzada Ajit Singh Nagar, India EXO EDGE INDIA LLP Full time

Job Description :

EXO Edge is looking for a Network Engineer to join our Information Technology team. In your journey at EXO Edge, you will be :

Primarily focused on :

  • Quality support to customer base through updating and resolving issues in a professional manner within predefined SLAs.
  • Manage customer enquiries, complaints and requests in a responsive and professional fashion.
Fulfilling the below roles and responsibilities :

  • They will be an active member of the NOC team by supporting overall goals to achieve realistic outcomes.
  • They will take the lead in initial troubleshooting and diagnosis of all faults using client troubleshooting tools and monitoring systems.
  • They are responsible for opening tickets and to follow correct incident management procedures to own, track, report, document and manage faults to resolution.
  • Install, commission and test equipment on customer premises.
  • Participation in the 24/7 shift rotational.
  • The Tier 1 Engineer will be liaising with both internal and external interfaces to ensure client network is delivering as per service level agreements.
Bringing in the below experience :

  • Educated to degree level or 1 - 2 years networking experience, ideally in a telecommunications environment but similar experience in an enterprise environment will also be considered.
  • CCNA certification or similar industry recognized IP/Ethernet certification is preferable but not essential and equivalent experience will be considered.
  • B.Tech, BCA, B. Sc. Computer Science or relevant.
Technically Sound in :
  • Technical support/service desk experience and/or previous NOC experience is required.
  • Knowledge of ITIL desirable.
  • General understanding of telecoms transmission/networking principles.
  • Excellent documentation skills.
  • Good working knowledge of MS Office applications.
Based at : Pune

(ref:hirist.tech)

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