Associate Technical Services Engineer

3 months ago


Bengaluru, India MNR Solutions Full time

Job Description :


As an Associate Technical Services Engineer, you will be responsible for providing technical support and troubleshooting services to ensure optimal performance and functionality of systems and applications.


Your role will involve :

Technical Support :


- Offer technical assistance to clients and internal teams for troubleshooting and resolving issues related to hardware, software, and network systems.

Incident Management :


- Manage and prioritize service requests and incidents, ensuring timely resolution and minimal disruption to business operations.

System Maintenance :


- Perform regular maintenance and updates on systems and applications to ensure they are up-to-date and functioning efficiently.

Documentation :


- Maintain accurate and detailed records of technical issues, resolutions, and service requests in the ticketing system.

Customer Interaction :


- Communicate effectively with customers to understand their technical issues and provide clear and concise solutions.

Collaboration :


- Work closely with other technical teams and departments to resolve complex issues and enhance overall service delivery.

Training :


- Provide training and support to junior team members and assist in developing best practices and procedures for technical support.

Qualifications :

Education :


- Bachelor's degree in Computer Science, Information Technology, or a related field.

Experience :


- 6 years of experience in technical support, system administration, or a related role.

Skills :

- Strong problem-solving and analytical skills.

- Proficiency in troubleshooting hardware, software, and network issues.

- Knowledge of operating systems, applications, and networking principles.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Experience with ticketing systems and support tools.

Preferred :

- Certifications in relevant technologies or tools.

- Experience in a similar industry or technical environment.

(ref:hirist.tech)

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