
L3 Support Engineer
3 weeks ago
An AWS L3 support engineer is a technical expert who resolves complex issues, escalates issues to other teams, and provides permanent fixes. They also recommend improvements to processes and architecture.
Job Description :
- Advanced Troubleshooting : Diagnose and resolve complex issues related to AWS services (e.g., EC2, S3, RDS, Secrets manager, System manager , Log watch IAM misconfigurations).
- Incident Management : Provide L1/L2 support by monitoring, triaging, and resolving customer issues related to the platform.- Customer Interaction : Communicate with stockholders through email, incident management tool and phone to understand and address their concerns, ensuring excellent customer satisfaction.
- Escalation : Collaborate with development team and engineering for unresolved issues, ensuring a smooth handoff with detailed issue documentation.
- Documentation : Create and update knowledge base articles, FAQs, and customer-facing documentation based on resolved issues. Maintain detailed records of customer interactions and issue resolutions in the ticketing system.
System Monitoring and Maintenance : Proactively monitor environments for alerts and potential issues. Perform routine health checks and provide recommendations for optimization and Providing timely status to the customers & management.
Required Skills and Qualifications :
Technical Skills :
- Strong understanding of various AWS services like EC2, RDS , Open Search Service , S3 , RDS failures, Secrets manager , System manager , log watch IAM . etc.
- Experience with Linux and basic commanding and shell scripting.
- Basic knowledge of networking fundamentals (e.g., DNS, IP routing, firewalls).
- Exposure to monitoring tools (e.g., Prometheus, Grafana) and logging systems (ELK).
- Knowledge of database systems with basic sql scripting.
- Excellent verbal and written communication skills for clear and professional interaction with stakeholders.
- Strong analytical and problem-solving abilities.
- Ability to prioritize and manage multiple support tickets efficiently.
- Customer-focused mindset with a dedication to providing timely and effective support. (ref:hirist.tech)
-
AI Engineer Intern
3 weeks ago
Chennai, Tamil Nadu, India L3 Squad Full timeAbout L3 Squad: Our Identity L3 Squad is more than just a community—we are a collective of Life Long Learners united by an unwavering commitment to personal and professional growth. Our foundation is built on the principles of continuous learning, technological innovation, and collaborative progress. Our Philosophy We believe that knowledge knows no...
-
AWS L3 Support Engineer
3 days ago
Chennai, Tamil Nadu, India Talent Corner Hr Services Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAn AWS L3 support engineer is a technical expert who resolves complex issues, escalates issues to other teams, and provides permanent fixes. They also recommend improvements to processes and architecture.
-
Network L3 Engineer
1 day ago
Chennai, Tamil Nadu, India Knowledge artisans Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per yearUrgent Hiring: Network L3 Engineer Location: Chennai (Onsite) Experience: 6–10 years (L3 Level) Work Mode: Onsite, 5 days/week Notice Period: Immediate to 15 days preferredWe are urgently looking for an experienced Network L3 Engineer to join our client's IT Infrastructure / Networking team.Key Skills: Strong expertise in Routing & Switching...
-
Network Engineer L3
1 day ago
Chennai, Tamil Nadu, India Orcapod Consulting Services Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob DescriptionDesignation: Network Engineer L3 EngineerProject: NetgearLocation: Chennai (Ambit IT Park) hybridShift: Night ShiftAbout Movate (formerly CSS Corp):Movate is a global customer experience and technology consulting services provider, disrupting the industry with its unique intersection of proprietary solutions, resilient operations, and...
-
Network L3 Engineer
3 days ago
Chennai, Tamil Nadu, India Knowledge Artisans Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per yearUrgent Hiring: Network L3 EngineerLocation:Chennai (Onsite)Experience:6–10 years (L3 Level)Work Mode:Onsite, 5 days/weekNotice Period:Immediate to 15 days preferredWe are urgently looking for an experiencedNetwork L3 Engineerto join our client's IT Infrastructure / Networking team.Key Skills: Strong expertise inRouting & Switching(Cisco/Juniper) Hands-on...
-
AWS L3 Support Engineer
1 day ago
Chennai, Tamil Nadu, India Devlats Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAn AWS L3 Support Engineer Is a Technical Expert Who Resolves Complex Issues, Escalates Issues To Other Teams, And Provides Permanent Fixes. They Also Recommend Improvements To Processes AndAdvanced Troubleshooting : Diagnose and resolve complex issues related to AWS services (e.g., EC2, S3, RDS, Secrets Manager, System Manager, Log watch, IAM...
-
L3 Network Engineer
1 day ago
Chennai, Tamil Nadu, India Poornam Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per yearGreetings From Poornam Technology PVT ltd Designation :L3 Network EngineerLocation: Chennai For More Contact : Surenthar HR
-
L3/L4 -Infra Support
3 weeks ago
Chennai, Tamil Nadu, India Best infosystems Ltd. Full timeJob DescriptionL3/L4 -Infra Support_Full-Time_ChennaiJob Tittle: L3/L4 -Infra SupportJob Type: Full-TimeExperience: 8+ yearsLocation: ChennaiShift Timing: 6pm -3amJob Description :We are seeking a highly skilled Server Engineer with strong Azure experience to join our Infrastructure team. The ideal candidate will be responsible for managing, supporting, and...
-
Network Engineer L3
3 days ago
Chennai, Tamil Nadu, India Cynosure Corporate Solutions Full time ₹ 4,00,000 - ₹ 12,00,000 per yearKey Responsibilities:Design, configure, and troubleshoot enterprise Layer 3 networks.Manage routing protocols (OSPF, BGP, EIGRP, MPLS).Monitor network performance and implement optimizations.Support routers, firewalls, and core switches.Ensure high availability, security, and disaster recovery readiness.Maintain documentation (diagrams, SOPs,...
-
L2/L3 Network Security Engineer
1 day ago
Chennai, Tamil Nadu, India Pravi HR Advisory Full time ₹ 15,00,000 - ₹ 25,00,000 per yearRole : L2/L3 Network Security Engineer (5-10 Years)Location : ChennaiExperience : 5-10 yearsJob Summary : We are seeking a skilled L2/L3 Network Security Engineer with hands-on experience in network & security infrastructure operations. The role will focus on daily support, troubleshooting, and implementation of security controls across firewalls,...