L3 Support Engineer
2 weeks ago
An AWS L3 support engineer is a technical expert who resolves complex issues, escalates issues to other teams, and provides permanent fixes. They also recommend improvements to processes and architecture.Job Description :- Advanced Troubleshooting : Diagnose and resolve complex issues related to AWS services (e.g., EC2, S3, RDS, Secrets manager, System manager , Log watch IAM misconfigurations).- Incident Management : Provide L1/L2 support by monitoring, triaging, and resolving customer issues related to the platform.- Customer Interaction : Communicate with stockholders through email, incident management tool and phone to understand and address their concerns, ensuring excellent customer satisfaction.- Escalation : Collaborate with development team and engineering for unresolved issues, ensuring a smooth handoff with detailed issue documentation.- Documentation : Create and update knowledge base articles, FAQs, and customer-facing documentation based on resolved issues. Maintain detailed records of customer interactions and issue resolutions in the ticketing system.System Monitoring and Maintenance : Proactively monitor environments for alerts and potential issues. Perform routine health checks and provide recommendations for optimization and Providing timely status to the customers & management.Required Skills and Qualifications : Technical Skills : - Strong understanding of various AWS services like EC2, RDS , Open Search Service , S3 , RDS failures, Secrets manager , System manager , log watch IAM . etc.- Experience with Linux and basic commanding and shell scripting.- Basic knowledge of networking fundamentals (e.g., DNS, IP routing, firewalls).- Exposure to monitoring tools (e.g., Prometheus, Grafana) and logging systems (ELK).- Knowledge of database systems with basic sql scripting.- Excellent verbal and written communication skills for clear and professional interaction with stakeholders.- Strong analytical and problem-solving abilities.- Ability to prioritize and manage multiple support tickets efficiently.- Customer-focused mindset with a dedication to providing timely and effective support. (ref:hirist.tech)
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AWS L3 Support Engineer
5 days ago
Chennai, Tamil Nadu, India Talent Corner Hr Services Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAn AWS L3 support engineer is a technical expert who resolves complex issues, escalates issues to other teams, and provides permanent fixes. They also recommend improvements to processes and architecture.
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AWS L3 Support Engineer
3 weeks ago
Chennai, India Devlats Pvt Ltd Full timeAWS L3 Support EngineerAn AWS L3 Support Engineer is a technical expert who resolves complex issues, escalates issues to other teams, and provides permanent fixes. They also recommend improvements to processes and : - Advanced Troubleshooting : Diagnose and resolve complex issues related to AWS services (e.g., EC2, S3, RDS, Secrets Manager, System Manager,...
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L3 Production Support Engineer
3 days ago
Greater Chennai Area, India Prodapt Full timeOverviewProdapt Solutions looking for a L3 production support Engineer (Juniors)Location - Chennai & Hyderabad onlyWork Experience - 1 to 2 yrs (Internship will not be considered as work experience)Skills Required - L2 Production Support With SQLWork mode - In officeShift - 24/7 shiftPerks will be providedResponsibilitiesSupport, investigate issues, SQL,...
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Network L3 Engineer
5 days ago
Chennai, Tamil Nadu, India Knowledge artisans Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per yearUrgent Hiring: Network L3 Engineer Location: Chennai (Onsite) Experience: 6–10 years (L3 Level) Work Mode: Onsite, 5 days/week Notice Period: Immediate to 15 days preferredWe are urgently looking for an experienced Network L3 Engineer to join our client's IT Infrastructure / Networking team.Key Skills: Strong expertise in Routing & Switching...
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L3/L4 -Infra Support
2 days ago
Chennai, India Best Infosystems Ltd. Full timeL3/L4 -Infra Support_Full-Time_ChennaiJob Tittle: L3/L4 -Infra SupportJob Type: Full-TimeExperience: 8+ yearsLocation: ChennaiShift Timing: 6pm -3amJob Description :We are seeking a highly skilled Server Engineer with strong Azure experience to join our Infrastructure team. The ideal candidate will be responsible for managing, supporting, and optimizing our...
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L3/l4 -infra support
2 days ago
Chennai, India Best Infosystems Ltd. Full timeL3/L4 -Infra Support_Full-Time_ChennaiJob Tittle: L3/L4 -Infra SupportJob Type: Full-TimeExperience: 8+ yearsLocation: ChennaiShift Timing: 6pm -3amJob Description :We are seeking a highly skilled Server Engineer with strong Azure experience to join our Infrastructure team. The ideal candidate will be responsible for managing, supporting, and optimizing our...
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L3/L4 -Infra Support
2 days ago
Chennai, India Best Infosystems Ltd. Full timeL3/L4 -Infra Support_Full-Time_Chennai Job Tittle: L3/L4 -Infra Support Job Type: Full-Time Experience: 8+ years Location: Chennai Shift Timing: 6pm -3am Job Description : We are seeking a highly skilled Server Engineer with strong Azure experience to join our Infrastructure team. The ideal candidate will be responsible for managing, supporting, and...
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L3/L4 -Infra Support
2 days ago
Chennai, India Best Infosystems Ltd. Full timeL3/L4 -Infra Support_Full-Time_Chennai Job Tittle: L3/L4 -Infra Support Job Type: Full-Time Experience: 8+ years Location: Chennai Shift Timing: 6pm -3am Job Description : We are seeking a highly skilled Server Engineer with strong Azure experience to join our Infrastructure team. The ideal candidate will be responsible for managing, supporting, and...
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Network L3 Engineer
5 days ago
Chennai, Tamil Nadu, India Knowledge Artisans Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per yearUrgent Hiring: Network L3 EngineerLocation:Chennai (Onsite)Experience:6–10 years (L3 Level)Work Mode:Onsite, 5 days/weekNotice Period:Immediate to 15 days preferredWe are urgently looking for an experiencedNetwork L3 Engineerto join our client's IT Infrastructure / Networking team.Key Skills: Strong expertise inRouting & Switching(Cisco/Juniper) Hands-on...
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Application Support Engineer
7 hours ago
Chennai, India Hectae Analytics and Software Solutions Full timeAbout the RoleWe’re looking for an experienced L3 IT Service Desk Engineer to provide advancedtechnical support and act as a subject matter expert within Haass’s IT Service Deskoperations.In this role, you’ll handle complex incidents, perform root cause analysis, supportintegrations, and drive process improvements to ensure service quality and...