Assistant Manager

4 weeks ago

Gurugram, India Spectral Consultants Full time

Role Summary.- Lead the global HR Operations function that powers endto-end teammate lifecycle processes across regions. - You will own service delivery, data governance, and HRIS-enabled automation, while building a highperforming team that delivers accurate, timely, and insightrich HR operations for business and HR stakeholders. What youll do Service Delivery and Process Excellence - Oversee dayto-day HR operations (hire-to-retire), including payroll inputs, benefits administration, and employee recordsdriving standardization where possible and regionalization where required. - Streamline workflows and eliminate NVAs; lead automation initiatives for recurring trackers/reports using Power Query and BI dashboards. - Create and own a smart Quality Control (QC) framework for all BAU processes to ensure accuracy, compliance, and continuous improvement. - Operate a ticketing/workflow system (e., Freshservice) to manage volumes, SLAs, and communications; partner with IT to enhance intake and autonotifications. Data Governance and HRIS - Maintain the integrity, accuracy, and completeness of HR data across systems and integrations; institute audit and errorprevention controls. - Leverage HRIS (e., to its full potential for workflow, reporting, compliance, and lifecycle transactions. - Own critical reports and analytics (headcount, movement, comp cycles, compliance), evolving manual outputs into automated, reusable BI assets. People Leadership - Lead, coach, and develop the HR Operations team; institute quality reviews, feedback cycles, and growth plans to sustain high performance. - Foster a collaborative, serviceoriented culture that communicates clearly with HRBPs, finance, recruiting, and business leaders. Stakeholder Management and Compliance - Align HR Ops with enterprise priorities; translate business needs into operational plans, SLAs, and measurable outcomes. - Ensure compliance with regional regulations and internal policy, coordinating timely documentation, reporting, and audits.Continuous Improvement and Projects - Lead process assessments and Kaizenstyle improvements; pilot and scale new capabilities (e., Freshservice phases, Power BI automation). - Partner on HRMS enhancements (requirements, UAT, golive), ensuring stable, scalable operations and strong change management. What youll bring - 10+ years of overall experience with 5+ years recent handson HR Operations leadership in a multiregion environment. - High attention to detail; strong written and verbal communication; excellent organizational and stakeholder skills. - Proven ability to prioritize and deliver across multiple, parallel projects under pressure while maintaining accuracy. - Demonstrated ownership and accountability; flexibility to support extended/variable hours when business or client needs demand. - Strength in RCA and escalation management; experience instituting quality checks and errorreduction mechanisms. - Practical fluency in data toolsPower Query and BI dashboardingfor automating reports and deriving insights. - Experience driving efficiency via workflow tools/ticketing systems (e., Freshservice) and automation. - HRIS exposure to: Workday, PeopleSoft, UKG, SAP, ADP, Darwinbox, ServiceNow (or equivalents). (ref:iimjobs.com)

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