Senior Associate/Associate Manager–Sales Strategy

Job Description: Senior Associate / Associate Manager – Sales Strategy & Operations Department:Sales Excellence & Operations Role Level:Senior Associate / Associate Manager Location: Bangalore Reporting To:[Manager / Director – Sales Operations]Role Overview The Sales Strategy & Operations role is responsible for ensuring seamless alignment between Sales and Operations, driving process excellence, executing cross-functional initiatives, and maintaining high standards of sales governance. This position supports key operational workflows, performance tracking, audits, and SOP creation to improve sales productivity, data accuracy, and operational efficiency across global teams.Key Responsibilities 1. Sales Operations & Governance Conductaudit of payment callsto ensure compliance, accuracy, and adherence to sales processes. Monitor and maintainwebsite pricing accuracy , coordinating with product and marketing teams for updates. Oversee and enforceformal attire guidelinesfor customer-facing teams. ManageOJT (On-the-Job Training) trackingfor new hires and ongoing cohorts. Refresh and maintainDial-In Numbers (DIDs)across all geographies. Performspam monitoringto ensure call delivery, brand credibility, and outreach hygiene. 2. Sales Performance & Reporting Track and reportdaily dialer connectivityperformance for sales teams. Maintain and analyzesprint performance reports , including rep productivity, adherence, and conversions. Support creation of dashboards, trackers, and performance insights for Sales Leaders. 3. Lead Management & Allocation Managelead allocation strategy , ensuring fair and data-driven quota assignment across: OJT reps New hires Tenured agents Ensure equitable distribution based on capacity, geography, performance, and business priorities. 4. Cross-Functional Projects Partner with Operations, Product, Marketing, and Analytics teams to drivecross-functional initiatives . Support project execution from planning to deployment, ensuring timelines, communication, and adoption. 5. Process Excellence & Standardization Conductinternal auditsto identify gaps and drive operational improvements. Build, update, and implementStandard Operating Procedures (SOPs)for sales processes. Support continuous improvement efforts to enhance sales efficiency and customer experience. Assist in developing playbooks, best practices, and training materials for sales teams. 6. Operations Sales Sync Act as a bridge betweenSales and Operations , ensuring smooth communication and process alignment. Proactively identify operational blockers and work with stakeholders to resolve issues. Required Skills & Qualifications Bachelor’s degree in Business, Operations, Sales, or related field. Experience in Sales Operations, Revenue Operations, or Process Excellence roles. Strong analytical skills with proficiency in Excel/Sheets; experience with CRM systems (e.g., Salesforce, HubSpot) preferred. Excellent communication and stakeholder management abilities. Detail-oriented with strong organizational and audit capabilities. Ability to manage multiple priorities in a fast-paced environment. Experience in project management and cross-team collaboration. Preferred Traits Process-driven mindset with a passion for operational excellence. Proactive problem solver with the ability to identify gaps and recommend improvements. Data-driven decision-making and logical reasoning skills. Comfortable working with global, multi-geo teams. What This Role Offers Opportunity to shape and improve core sales operations processes. Exposure to leadership and cross-functional teams. High-impact role contributing directly to sales productivity and organizational success.