Serosoft Solutions
3 weeks ago
Job Category: Sales
Job Location: Indore
Experience: 3+ years
About the Role: We are seeking a detail-oriented, tech-savvy, and customer-centric Product / Solution Specialist to champion product adoption, engagement, and growth within our existing customer base. This pivotal role lies at the intersection of product knowledge, customer success, and sales enablementplaying a critical part in identifying expansion opportunities and driving customer satisfaction through proactive support and solutioning.
Key Responsibilities:
- Develop deep expertise in our product offerings, features, and use cases.
- Monitor and analyze customer usage data to identify customer behavior and trends, gaps, and opportunities to generate actionable insights for increased adoption or upsell.
- Work closely with Sales & Marketing, Implementation, Customer Success, and Product teams to understand customer needs and pain points.
- Proactively reach out to customers with tailored recommendations for additional features, modules, or packages that could add value to their workflow.
- Create clear, benefit-driven communication materials (emails, presentations, case studies) to articulate the value of upgrades or expansions.
- Conduct product walkthroughs, demos, or Q&A sessions to support upsell conversations. He/she should be conversant with high quality demos.
- Track and report the success of upsell campaigns, customer engagement efforts, and revenue impact.
- Build and maintain strong relationships with key customer stakeholders.
Education & Experience :
- Bachelors or Masters degree in Business Analytics, Computer Science or related field.
- Minimum of 3+ years of experience as a Product Analyst or in a similar role, preferably in SaaS, ERP, or EdTech environments.
Skills & Competencies:
- Deep understanding of product lifecycle, agile development methodologies, and feature prioritization frameworks.
- Strong analytical and critical thinking skills to interpret product usage and customer behavior.
- Excellent written and verbal communication skills.
- Experience in SaaS, customer success, product marketing, or a similar role.
- Ability to understand and clearly explain complex product features and benefits.
- Self-starter with a growth mindset and customer-centric approach.
- Advanced proficiency in Excel and at least one BI/Analytics tool (e.g., Power BI, Tableau, Looker, etc.).
- Strong command of product analytics platforms such as Mixpanel, Amplitude, Google Analytics, or similar.
- Excellent collaboration abilities across cross-functional teams.
- Experience working in fast-paced environments with complex enterprise products.
Desirable Attributes:
- Experience with education software, ERP systems, or large-scale enterprise solutions.
- Familiarity with tools like JIRA, Confluence, Figma, and Hotjar.
- Hands-on experience with A/B testing tools and experimentation techniques.
- Strong presentation skills able to communicate findings to both technical and non-technical stakeholders.
What We Offer?
At Serosoft, we believe in fostering a culture of innovation, collaboration, and growth. Discover what makes Serosoft the perfect place to thrive:
- Learning & Growth: We support your professional development at every step.
- Cutting-Edge Technologies: Engage in pioneering and innovative projects.
- Global Opportunities: Expand your horizons & work on national assignments.
- Exciting Events & Outings: Enjoy vibrant celebrations and team activities.
- 5 Days a Week: Embrace a healthy work-life balance.
- Group Health Insurance: Your health and well-being are our priority.
- Open Door Policy: Your ideas and feedback are always welcome.
- Beautiful Office in Indore: Work in Indias cleanest city, right in the heart of it
Join our dynamic team and be part of an innovative company where your efforts will directly shape the future of global education.
(ref:iimjobs.com)-
Senior Sales Manager
3 days ago
Indore, Madhya Pradesh, India Serosoft Solutions Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJob Category: Non-TechnicalDepartment: SalesJob Location: IndoreExperience: 10+ yearsAbout the role:As a Senior Manager Sales International/Domestic at Serosoft, you will be the driving force behind our global growth, leading strategic sales initiatives and forging key partnerships in International/Domestic markets. Your expertise will shape how educational...
-
Indore, Madhya Pradesh, India Serosoft Solutions Pvt. Ltd. Full timeAbout the Role :We are seeking a highly skilled Senior Software Engineer (Java) to join our team. In this role, you will design, develop, and deliver robust, scalable, and high-quality Java-based applications. You will play a key role in ensuring technical excellence, collaborating with cross-functional teams, and contributing to the overall success of our ...
-
Indore, Madhya Pradesh, India Serosoft Solutions Pvt. Ltd. Full timeJob Title : Cloud Cost Optimiser (Azure & GCP Specialist) Job Location : Indore / Remote Experience : 5 years Job Type : Full-Time / Part-Time / Contract / Hybrid We are seeking a highly skilled and motivated Cloud Cost Optimiser with hands-on expertise in Microsoft Azure and Google Cloud Platform (GCP) to join our growing team. The ideal candidate will be...
-
Indore, Madhya Pradesh, India Serosoft (Academia): World's Fastest-growing Student Information System Company Full time ₹ 6,00,000 - ₹ 18,00,000 per yearAbout The RoleWe are seeking a highly skilled Senior Software Engineer (Java) to join our team. In this role, you will design, develop, and deliver robust, scalable, and high-quality Java-based applications. You will play a key role in ensuring technical excellence, collaborating with cross-functional teams, and contributing to the overall success of our...
-
Ethical Hacker
1 day ago
Indore, Madhya Pradesh, India SEROSOFT SOLUTIONS PRIVATE LIMITED Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Title : Ethical HackerJob Location : IndoreExperience : 3 YearsAbout the Role : As a key member of our technology leadership, were seeking a skilled Ethical Hacker to assess and test the vulnerabilities in all components of the Academia ecosystem ethincluding the Admin Portal, Student Portal, Faculty Portal, Teacher Portal, and Mobile Applications.Key...
-
Senior Software Engineer
4 weeks ago
Indore, Madhya Pradesh, India SEROSOFT SOLUTIONS PRIVATE LIMITED Full timeKey Responsibilities :- 5 years of experience in application support (L3-support) of Java/J2EE applications and should have worked in REST API,JMS etc.- 2+ years of team-leading experience in production support of Java/J2EE applications.- MUST have a production support attitude and aptitude.- MUST have efficient troubleshooting aptitude and experience.- MUST...
-
Senior Software Engineer
3 days ago
Indore, Madhya Pradesh, India Serosoft (Academia): World's Fastest-growing Student Information System Company Full time ₹ 15,00,000 - ₹ 20,00,000 per yearAbout the Role:We are seeking a highly skilled Senior Software Engineer (Java) to join our team. In this role, you will design, develop, and deliver robust, scalable, and high-quality Java-based applications. You will play a key role in ensuring technical excellence, collaborating with cross-functional teams, and contributing to the overall success of our...
-
Serosoft Solutions
2 days ago
Indore, India SEROSOFT SOLUTIONS PRIVATE LIMITED Full timeJob Category: Sales & MarketingJob Location: IndoreExperience: 10+ yearsAbout the RoleAs a National / International Sales Manager at Serosoft, you will be the driving force behind our domestic and global growth, leading strategic sales initiatives and forging key partnerships across both National and International markets.Your expertise will shape how...
-
Serosoft Solutions
2 days ago
Indore, India SEROSOFT SOLUTIONS PRIVATE LIMITED Full timeAbout the RoleAs a Channel Sales Manager at Serosoft, you will be responsible for winning, onboarding, maintaining, and expanding strong relationships with channel partners across India and international markets.Your role will focus on developing a robust partnership framework, driving lead generation through partners, and ensuring consistent growth in sales...
-
Senior Sales Manager
2 weeks ago
Indore, India Serosoft Solutions Full timeJob Category: Non-Technical Department: Sales Job Location: Indore Experience: 10+ years About the role:As a Senior Manager Sales International/Domestic at Serosoft, you will be the driving force behind our global growth, leading strategic sales initiatives and forging key partnerships in International/Domestic markets. Your expertise will shape how...
-
Indore, India Serosoft Solutions Pvt. Ltd. Full timeAbout the Role :We are seeking a highly skilled Senior Software Engineer (Java) to join our team. In this role, you will design, develop, and deliver robust, scalable, and high-quality Java-based applications. You will play a key role in ensuring technical excellence, collaborating with cross-functional teams, and contributing to the overall success of our ...
-
Indore, India Serosoft (Academia): World's Fastest-growing Student Information System Company Full timeAbout The RoleWe are seeking a highly skilled Senior Software Engineer (Java) to join our team. In this role, you will design, develop, and deliver robust, scalable, and high-quality Java-based applications. You will play a key role in ensuring technical excellence, collaborating with cross-functional teams, and contributing to the overall success of our...
-
Ethical Hacker
2 days ago
Indore, India Serosoft Solutions Pvt. Ltd. Full timeJob Title : Ethical HackerJob Location : IndoreExperience : 3+ YearsAbout the Role : As a key member of our technology leadership, were seeking a skilled Ethical Hacker to assess and test the vulnerabilities in all components of the Academia ecosystem ethincluding the Admin Portal, Student Portal, Faculty Portal, Teacher Portal, and Mobile Applications.Key...
-
Chief Technology Officer
2 weeks ago
Indore, India SEROSOFT SOLUTIONS PRIVATE LIMITED Full timeChief Technology Officer (CTO)Location : Indore (Onsite)Experience : Minimum 20 yearsAbout Us :Serosoft, ranked as Indias 9th fastest-growing technology company and a frontrunner in educational software, is part of the 50-year-old Hindustan Group of Companies. With a dynamic team comprising former I-Bankers, US graduates, and MBA professionals, we deliver...
-
Senior Software Engineer
2 weeks ago
Indore, India SEROSOFT SOLUTIONS PRIVATE LIMITED Full timeKey Responsibilities :- 5 years of experience in application support (L3-support) of Java/J2EE applications and should have worked in REST API,JMS etc.- 2+ years of team-leading experience in production support of Java/J2EE applications.- MUST have a production support attitude and aptitude.- MUST have efficient troubleshooting aptitude and experience.- MUST...
-
Senior Software Engineer
2 weeks ago
Indore, India Serosoft (Academia): World's Fastest-growing Student Information System Company Full timeAbout the Role:We are seeking a highly skilled Senior Software Engineer (Java) to join our team. In this role, you will design, develop, and deliver robust, scalable, and high-quality Java-based applications. You will play a key role in ensuring technical excellence, collaborating with cross-functional teams, and contributing to the overall success of our...
