HCLTech Walk-in Drive
3 weeks ago
HCLTech Walk-in Drive - International Banking Voice ProcessDate: 13th,14th & 15th October 2025Time: 11:00 AM – 3:00 PMLocation: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600076Contact HR - Sanjay,JudithDesignation: AssociateProcess: Inbound Calling. * No sales or upselling or cross selling. *Experience: 1 to 3 Yrs in International Voice process.Mandatory qualifications:Excellent communication skills are both verbal and written Mandatory.A problem-solving mind-set.The ability to multitask, Able to work well as an individual and as part of a team.Responsibilities- Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individual’s needs - Responding to queries regarding our products, services, data and client accounts - Managing multiple client queries at once - Utilizing workflow tools to manage your own workload - Contributing to the achievement of team targets including service levels and quality measures - Maintain accurate records of customer communication and discussions using the appropriate internal system/s - Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time - Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved - Ensure that good client / consumer outcomes are at the center of all operational activity and decision making - Deliver great clients and consumers service and seek to exceed client / consumer expectationsDesignation : Senior Team LeadJob Summary:We are seeking an experienced Senior Team Lead to join our international voice process team. The successful candidate will be responsible for leading a team of customer service representatives and team leads, driving team performance, and ensuring high-quality customer interactions.Key Responsibilities:1. Team Management: Lead, motivate, and coach a team of customer service representatives and team leads to achieve business objectives and deliver high-quality customer experiences.2. Performance Management: Monitor and manage team performance metrics, such as service level, first call resolution, and customer satisfaction.3. Quality Assurance: Ensure adherence to quality standards, processes, and procedures, and implement corrective actions to address quality issues.4. Process Improvement: Identify areas for process improvement and collaborate with stakeholders to implement changes.5. Customer Escalations: Handle complex customer escalations and provide solutions or alternatives to resolve issues.6. Reporting and Analysis: Analyze team performance data and provide insights to inform business decisions.Requirements:1. Education: Bachelor's degree in any discipline.2. Experience: Minimum 3-4 years of experience in a team lead or supervisory role in a voice process or customer service environment3. Skills:- Strong leadership and team management skills.- Excellent communication, interpersonal, and problem-solving skills.- Ability to work in a fast-paced environment and handle multiple priorities.- Familiarity with quality management systems and processes.4. Language Skills: Proficiency in English language (speaking, reading, and writing)
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New Delhi, India HCLTech Full timeHCLTECH- Walk in Drive Interview on 11-Sep-2025_ Freshers_ Voice ProcessWalkin Drive Location: Interview Venue: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil NaduDate:11-Sep-25 Timing - 11AM to 2.30 PM Work Location:[ Chennai 5 days WFO]Department:FresherExperience Required:FRESHERS...
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HCLTECH Mega Walk-in Drive
2 days ago
Delhi, India HCLTech Full timeWalk-in Drive at HCLTech – Ambattur - 6, Chennai - 5th ,6th & 7th November 2025 We are hiring Associates/ Analyst / Team lea d for our Inbound Calling Process ( No Sales, No Upselling, No Cross-Selling ). Role Details: Designation: Associate/ Analyst / Team lead Process: Inbound Calling Experience: 1 -3 years in International Voice Process/ 3-5 yrs/ 5- 8...
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Walk-in Drive for International Voice process
3 weeks ago
New Delhi, India HCLTech Full timeMEGA WALK-IN DRIVE at HCLTech (Voice Process – Banking Domain)Venue:Interview Mode: Face-to-FaceWalk-in Drive Location: HCLTech, A-8 & 9, Block A, Sector 60, Noida, Uttar Pradesh 201301Dates: Monday & Tuesday, 13th & 14th October 2025Time: 11:00 AM – 3:00 PMRole DetailsDesignation: AssociateExperience: 1 to 3 Years in International Voice ProcessCandidate...
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Walk-in Drive at HCLTech – Ambattur
2 weeks ago
New Delhi, India HCLTech Full timeWalk-in Drive at HCLTech – Ambattur - 6, Chennai - 9th Oct 2025 - ThursdayWe are hiring Associates/ Analyst / Team lead for our Inbound Calling Process ( No Sales, No Upselling, No Cross-Selling).Role Details:- Designation: Associate/ Analyst / Team lead - Process: Inbound Calling - Experience: 1-3 years in International Voice Process/ 3-5 yrs/ 5- 8 yrs -...
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HCLTech Walk-In Drive for Non
2 weeks ago
New Delhi, India HCLTech Full timeHCLTech Walk-In Drive for Non - Voice Experience (Email & Chat support) | 6 months to 2 Yrs Exp on Email & Chat support can walk - in on 25th Oct at AmbatturExcellent opprortunity with HCLTech for Non voice experience from 6 months to 2 years (Email and Chat support) with good communication.Date: 25th Oct'25 Time: 10:00 AM 2:00 PMVenue: HCLTech, No. 8, M T H...
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HCLTECH Mega Walk-in Drive
1 day ago
Delhi, India HCLTech Full timeWalk-in Drive at HCLTech – Ambattur - 6, Chennai - 5th ,6th & 7th November 2025We are hiring Associates/ Analyst / Team lea d for our Inbound Calling Process ( No Sales, No Upselling, No Cross-Selling ).Role Details:Designation: Associate/ Analyst / Team leadProcess: Inbound CallingExperience: 1 -3 years in International Voice Process/ 3-5 yrs/ 5- 8...
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HCLTECH Mega Walk-in Drive
3 weeks ago
New Delhi, India HCLTech Full timeHCLTECH Mega Walk-in Drive - International Banking & Finance ProcessWalk-in Drive Details: Location: HCL Technologies Ltd, ETA 3, No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai Date: 10th October 2025 & 11th October 2025 ⏰ Time: 10:00 AM - 2:00 PM Contact HR : Judith, Dharani & Sanjay.Job Title: Operations Team Lead – ARF...
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HCLTECH Mega Walk-in Drive
3 weeks ago
New Delhi, India HCLTech Full timeHCLTECH Mega Walk-in Drive - International Banking & Finance ProcessWalk-in Drive Details:Location: HCL Technologies Ltd, ETA 3, No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, ChennaiDate: 10th October 2025 & 11th October 2025Time: 10:00 AM - 2:00 PMContact HR : Judith, Dharani & Sanjay.Job Title: Operations Team Lead – ARF...
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HCLTECH Mega Walk-in Drive
2 weeks ago
Delhi, India HCLTech Full timeHCLTECH Mega Walk-in Drive - International Banking & Finance Process Walk-in Drive Details: Location: HCL Technologies Ltd, ETA 3, No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai Date: 10th October 2025 & 11th October 2025 ⏰ Time: 10:00 AM - 2:00 PM Contact HR : Judith, Dharani & Sanjay. ROLE : Senior Analyst QA EXPERIENCE : 5+...
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Immediate Start! HCLTECH Mega Walk-in Drive
5 days ago
New Delhi, India HCLTech Full timeHCLTECH Mega Walk-in Drive - International Banking & Finance ProcessWalk-in Drive Details:Location: HCL Technologies Ltd, ETA 3, No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, ChennaiDate: 10th October 2025 & 11th October 2025⏰ Time: 10:00 AM - 2:00 PMContact HR : Judith, Dharani & Sanjay.- ROLE : Senior Analyst QAEXPERIENCE : 5+...
