Application Engineer

3 weeks ago

New Delhi, India Crestron Electronics Full time

Position Accountabilities & Responsibilities


As an application engineer, it is primarily your duty to provide our customers with remote, telephone, or email support as needed. You should be able to visit the location and resolve all issues as per our organization policy if you are necessary to go to the field. Depending on the complaint made by our customer, it can be necessary to travel nonstop for 2–3 days. When providing support, you must also thoroughly document the commissioning procedure. As required, you will also offer post-visit support. You will be expected to know everything about the Crestron product line as a team member and be required to undergo the required training during your initial period.

In addition to receiving support, if any of our hardware does not perform as intended, you may need to issue an RMA (replacement of new gear) by getting in touch with our service staff right away. If the RMA equipment is successfully delivered and installed, we must follow up with the client or our channel partner to ensure the replacement unit is operating properly.

As a member of the support team, you will need to coordinate with the sales team if any support or service cases violate company policy, engage with customers in accordance with instructions, and conduct a POC (Proof of Concept) if necessary to demonstrate the product to clients to satisfy their needs. In addition, a follow-up is necessary.


  • Building and maintaining customer rapport, ensuring they understand Crestron is with them through every process step.
  • Determine specifics for the reported problem, including but not limited to the following:

a. A clear description of the reported problem

b. The number of deployed systems impacted.

c. Current hardware/firmware/software configurations of impacted systems

d. Deployment environment (other Crestron or 3rd party equipment in the installation)

  • Review published documentation with the customer and connect with our sales team where applicable.
  • High-level analysis of log files.
  • Fundamental analysis of customer network.
  • Create RMAs as needed for a customer site.
  • Assist in supporting Crestron's customer knowledgebase by the creation of training material, knowledgebase articles, supportive documentation, and software tools.
  • Guide customers through the customized implementation process.
  • Provide expert advice in camera and video technology.
  • Assist in the configuration of the Crestron Flex system.
  • Able to adapt any situation as per the job requirements to fulfill the customer needs as per our organization.


Experience & Education Requirements:


An authorized university's bachelor's degree in computer engineering or electronics and electrical communication, or an equivalent Diploma (3 years regular course)

Minimum of 4 years and above having experience in the audio and video system

Must have experience in Crestron programming and Tech support.


Job Skills Requirements:


  • Knowledge of Microsoft product line such Exchange / O365 / Active Directory, Microsoft Office, AutoCAD, Photoshop, etc.
  • Knowledge of various programming software such as Visual Studio, C, C++, C#, HTML5, Python, Linux, and Web Server programming languages
  • Must have valid certification such as CCNA / CCNP and Microsoft Product Certifications like MS-700, MySQL.
  • Must have knowledge of IIS, Network Security, and Cloud.
  • The capacity to comprehend and evaluate a client's problem and do system troubleshooting through deductive reasoning.
  • Superior verbal and written communication skills.
  • Excellent communication skills and teaching abilities
  • Ability to do a being good team player.
  • The ability to understand individual limits and quickly assess situations to determine if the appropriate skill set is being applied.
  • Must have a knowledge of industry standards AV products such as DSP, Signage devices, Streaming devices, and unified communications.


About Crestron


Crestron is the world's leading manufacturer of advanced control and automation systems, innovating technology and reinventing the way people live and work, offering integrated solutions to control audio & video systems. Crestron streamlines technology, improving the quality of life for people in corporate boardrooms, conference rooms, classrooms, auditoriums, and in their homes.


Crestron has carved the path for technological innovation since 1972. We create automation solutions that transform the way people live their lives, making their day-to-day tasks easier and improving efficiency and productivity. We strive to be at the forefront of cutting-edge technology, constantly offering faster, better solutions that address the needs of customers the world over.


We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products are integrated into new high-tech commercial buildings to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, and many others. We are the leaders in the most exciting industry in the world.


At Crestron, our automation and control solutions for buildings and homes let people control entire environments with the push of a button, integrating systems such as A/V, lighting, shading, IT, security, BMS, and HVAC to provide greater comfort, convenience, and security. All our products are designed and built to work together as a cohesive system, enabling our customers to monitor, manage, and operate everything from the cloud.


Crestron products are IoT enabled, providing our customers with the ability to easily manage and monitor devices using Crestron’s Cloud platform.


Crestron's leadership stems from its dedicated people who are committed to providing the best products and services in the industry. This culmination of loyalty, devotion and innovation is what our customers refer to as "The Crestron Experience".


For more complete information about our products, you may visit our website at www.crestron.com

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