Account Management Associate

*Minimum B2 level Spanish Language Certification is Mandatory, C1 preferred*

Work Timings - Monday to Friday; European Timings

Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon.

Are you interested in innovating to deliver an excellent level of service to Amazon’s Selling Partners? At Amazon International Seller Services, our mission is to make Sellers successful on Amazon. The seller growth function devises programs to recruit new Sellers and improve existing Seller performance by driving them to adopt to relevant Amazon products and services. We provide necessary support to new Sellers starting from their launch on Amazon to removing blockers and setting them up for success by leveraging various programs and tools.

Responsibilities:
- Recruiting Sellers and managing Seller relationship by championing their needs at Amazon
- Managing and driving the growth of the Sellers’ business by adding selection and delivering on key business opportunities for Sellers
- Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams
- Working with Sellers to improve operational aspects of their business in providing a great consumer experience
- Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships
- Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets

Key job responsibilities
Recruiting Sellers onto various programs and managing Seller relationship by championing their needs at Amazon
•Managing and driving the growth of the Sellers’ business by adding selection and delivering on key business opportunities for Sellers
• Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by collaborating with the business development and on-boarding teams.
• Working with Sellers to improve operational aspects of their business in providing a great consumer experience
• Identifying specific prospects/partners to approach, communicating the specific value proposition for their business and establishing long-term, successful partnerships.
• Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets

BASIC QUALIFICATIONS

- Spanish Certification: B2.2 and above level. Excellent communication skills in written and oral Spanish
- Bachelor degree (preferably in Computer Science or Business) and 0 to 3 years of relevant working experience
- Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature manner
- Advanced computer literacy in Microsoft Office (especially MS Excel) applications
- Interest in e-Commerce/Online business
- Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience
- Attention to detail and high capability to work on different projects in parallel
- Creative and analytical problem solver with a passion for operational excellence

PREFERRED QUALIFICATIONS

- Experience with e-commerce, retail, advertising, or media
- Experience in account management, marketing, buying, or customer service delivery

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

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