Manager - Client Support

1 month ago

Bengaluru, India Cloudphysician Full time

CLOUDPHYSICIAN

Cloudphysician is a healthcare company reimagining the delivery of critical care through patient- centric solutions. We use our advanced technology, designed and developed in-house, to increase access to care, all across the globe.


Our Care Center, based in Bangalore, is staffed 24/7 by a highly qualified and trained critical care team that includes super-specialist doctors, nurses, dieticians, and pharmacologists. The clinical team uses our proprietary platform, RADAR, to connect to hospital ICUs to oversee and manage the care of critically ill patients across multiple regions. RADAR, built by our team of technology experts, incorporates automation, computer vision, real-time video, and data analytics to help expert care providers connect to and provide care to patients.


We have cared for nearly 50,000 intensive care patients across 16 states in India and saved numerous lives. Learn more at: www.cloudphysician.net


JOB DESCRIPTION

We are looking for an experienced Client Support Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.


KEY RESPONSIBILITIES

  • Managing the customer support department’s day-to-day functions and managing the sound.
  • Responding to escalated customer support issues.
  • Implementing customer support processes to enhance customer satisfaction.
  • Formulating and revising customer support policies and promoting their implementation.
  • Informing the team of all new information related to products, procedures, and trends.
  • Assessing support statistics and preparing detailed reports on the findings.
  • Overseeing and evaluating the team's ongoing training efforts.
  • Gauge customers’ level of engagement with the company and provide feedback to the other teams regarding product and service improvements
  • Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base.
  • Schedule & conduct regular reviews with customers’ key stakeholders to demonstrate value.
  • Collaborate with the engineering and development team and give them feedback of RADAR vis-a-vis customers’ requirements and troubleshoot technical issues raised by customers



Experience: Minimum 5-6 years experience in inbound voice process (preferably worked for client service process).


Shifts: 12 hrs shift, rotational (day and night).


HOW TO APPLY

If you are interested. Please send your resume to careers@cloudphysician.net along with two references

  • Manager, Client Support

    5 days ago

    Bengaluru, India Oracle Full time

    you will be responsible to plan and manage the operations of associates assigned to perform solution-related service request investigation, incident resolution, and application maintenance. You will be responsible to manage production support ticket queues. You will be responsible to manage the creation and maintenance of knowledge databases to support...

  • Client Support Associate

    1 month ago

    Bengaluru, India The Scalers Full time

    Our Partner, a Our Partner company which was founded on one idea - to empower those who invest in private markets. Private investments that are, well, a little less private and a little more open. With customers at the centre of our decision making, we are building industry-defining products and services for the fintech era, designed to give investors...

  • Manager, Client Support

    1 week ago

    Bengaluru, India Greenway Health Full time

    Job SummaryResponsible for the day-to-day management of the team personnel and ensuring efforts align with the mission of the Support organization.Essential Duties & Responsibilities·         Provides knowledgeable technical and functional assistance to external and internal customers in a prompt and courteousmanner.·         Demonstrates...

  • Client Support

    1 month ago

    Bengaluru, India JPMorgan Chase & Co. Full time

    You are a strategic thinker passionate about driving solutions using Client Management. You have found the right team. As the Client Advisor in our Private Banking team, you will spend each day defining, refining and delivering set goals for our firm. Shift Timings : 6:30 AM to 3:30 PM IST Job responsibilities This India team would play a support...

  • Client Support Analyst

    1 week ago

    Bengaluru, India JPMorgan Chase & Co. Full time

    Job Responsibilities & Activities  . Morgan Private Bank provides customized financial advice to help wealthy clients and their families achieve their goals through an elevated experience. Clients of the Private Bank work with dedicated teams of specialists that bring their investments and financial assets together into one comprehensive strategy,...

  • Client Support Associate

    1 week ago

    Bengaluru, India JPMorgan Chase & Co. Full time

    Job Responsibilities & Activities  . Morgan Private Bank provides customized financial advice to help wealthy clients and their families achieve their goals through an elevated experience. Clients of the Private Bank work with dedicated teams of specialists that bring their investments and financial assets together into one comprehensive strategy,...

  • Client Support Trainer

    2 months ago

    Bengaluru, India Anthology, Inc. Full time

    Client Support Trainer Bangalore, India The Opportunity: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. The company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. We believe in the...

  • Client Advisor Support

    2 months ago

    Bengaluru, India JPMorgan Chase & Co. Full time

    You are a strategic thinker passionate about driving solutions using market dynamics. You have found the right team. As a Client Advisor within our Global Private Bank Advisor Support Team, you will be responsible for defining, refining, and achieving the set goals for our firm on a daily basis. Job responsibilities Prepare presentations and materials...

  • Client Relationship Support

    1 month ago

    Bengaluru, India HSBC Full time

    **Some careers open more doors than others** If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Corporate Banking...

  • Client Support Associate

    5 days ago

    Varthur, Bengaluru, Karnataka, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Job Responsibilities & Activities** J.P. Morgan Private Bank provides customized financial advice to help wealthy clients and their families achieve their goals through an elevated experience. Clients of the Private Bank work with dedicated teams of specialists that bring their investments and financial assets together into one...

  • Senior Client Support Analyst

    2 months ago

    Bengaluru, India StoneX Full time

    Overview This is a key role which connects the client with all teams within the Global Payments Business – Trading, Sales, Operations, IT as well as correspondent banks. The candidate will assist the global client services team with their day to day actives. Responsibilities Work with Client Management team, Client Support team,...

  • Client Support Associate

    6 days ago

    Varthur, Bengaluru, Karnataka, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Job Responsibilities & Activities** J.P. Morgan Private Bank provides customized financial advice to help wealthy clients and their families achieve their goals through an elevated experience. Clients of the Private Bank work with dedicated teams of specialists that bring their investments and financial assets together into one...

  • Client Support

    1 month ago

    Varthur, Bengaluru, Karnataka, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** You are a strategic thinker passionate about driving solutions using Client Management. You have found the right team. As the Client Advisor in our Private Banking team, you will spend each day defining, refining and delivering set goals for our firm. **Shift Timings**: 6:30 AM to 3:30 PM IST** **Job responsibilities** This India team...

  • Client Advisor Support

    2 days ago

    Bengaluru, India JPMorgan Chase & Co. Full time

    Job Responsibilities & Activities  . Morgan Private Bank is a global wealth management leader that delivers the highest quality advice, service, capabilities, and products to ultra-high and high net worth individuals and families in 36 countries around the world. We enjoy relationships with 40% of the individuals on the Forbes Billionaire list making us...

  • Client Support

    2 days ago

    Bengaluru, India JPMorgan Chase & Co. Full time

    ou are a strategic thinker passionate about driving solutions using Client Management. You have found the right team. As the Client Advisor in our Private Banking team, you will spend each day defining, refining and delivering set goals for our firm Job responsibilities Preparing presentations and materials for client and prospective client meetings ...

  • Client Advisor Support

    1 month ago

    Bengaluru, India JPMorgan Chase & Co. Full time

    You are a strategic thinker passionate about driving solutions using Client Management. You have found the right team. As the Client Advisor in our Private Banking team, you will spend each day defining, refining and delivering set goals for our firm Job responsibilities Preparing presentations and materials for client and prospective client meetings ...

  • Client Advisor Support

    2 weeks ago

    Bengaluru, India JPMorgan Chase & Co. Full time

    You are a strategic thinker passionate about driving solutions using market dynamics. You have found the right team. As the Client Advisor in our Global Private Bank Advisor Support Team, you will spend each day defining, refining and delivering set goals for our firm Job responsibilities Preparing presentations and materials for client and prospective...

  • Client Support Executive

    1 month ago

    Bengaluru, India champions infometrics pvt ltd Full time

    **Immediate Joiners Only Apply** **USA CANADA Client Handling Experience Only Apply** **Excellent English Communication** **Night Shift Permenant** **Role: Account Coordinator (Customer Success Team)** **Role Purpose**: Managing Accounts and focus on Repeat Business **Role Description**: - Follow up with existing clients - Identifies opportunities to...

  • Client Management Specialist

    5 days ago

    Bengaluru, India Voya India Full time

    About the company Voya India, formerly known as VFI SLK, is a technology-driven, business process transformation company, driving the evolution of the financial services customer experience through the art of technology, innovation, and human creativity.As a subsidiary of Voya Financial, Inc., we are dedicated to delivering cutting-edge solutions to Voya’s...

  • Client Management Specialist

    5 days ago

    Bengaluru, India Voya India Full time

    About the company Voya India, formerly known as VFI SLK, is a technology-driven, business process transformation company, driving the evolution of the financial services customer experience through the art of technology, innovation, and human creativity. As a subsidiary of Voya Financial, Inc., we are dedicated to delivering cutting-edge solutions to...