Telecaller

2 weeks ago

Nagercoil, India Panacorp Software Solutions Pvt. Ltd Full time

Company Overview

Panacorp Software Solutions Pvt. Ltd. is a leader in providing research guidance services, particularly in PhD paper development, in Nagercoil, Tamil Nadu. With a focus on technological advancements and academic support, we cater to students worldwide, enhancing their educational experience. Accredited by notable universities, we also offer strategic management and leadership courses, enriching the learning journey for our clients.


Job Overview

Panacorp Software Solutions Pvt. Ltd. is seeking a motivated Junior Telecaller for our Nagercoil location. This full-time position requires 1 to 3 years of relevant work experience. The Telecaller will be responsible for communicating with potential and existing clients, ensuring high customer satisfaction and acquiring new clients for our academic and research services.


Qualifications and Skills

  • Excellent communication skills (Mandatory skill): Ability to convey information clearly and concisely to ensure effective client interactions.
  • Customer service (Mandatory skill): Strong commitment to meeting the needs of clients and providing an exceptional service experience.
  • Patience (Mandatory skill): Capability to remain calm and composed, addressing client concerns thoughtfully and effectively.
  • Active listening: Proficiency in understanding client inquiries and responding appropriately to foster effective communication.
  • Persuasion: Skill in convincingly presenting the benefits of our services to potential clients to achieve conversion goals.
  • Problem-solving: Ability to quickly identify issues and implement solutions to improve client satisfaction and service processes.
  • Time management: Efficiently managing time to handle multiple client interactions and administrative tasks effectively.
  • Resilience: Capable of maintaining productivity and positivity amidst challenges and client rejections.


Roles and Responsibilities

  • Initiate outbound calls to potential clients and introduce them to our research and educational services.
  • Handle inbound inquiries, address client questions, and provide information about our offerings.
  • Maintain detailed records of all client interactions, communications, and transactions in our database.
  • Identify client needs and propose suitable solutions, ensuring a high level of client satisfaction.
  • Collaborate with the sales and marketing teams to develop strategies for improving lead conversion rates.
  • Provide feedback to management on customer interactions and market perceptions.
  • Stay informed about industry trends and updates in our educational services to provide accurate information.
  • Meet or exceed monthly call targets and client acquisition goals set by management.

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