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Head of Enterprise
3 months ago
Job Description :
The Head of Enterprise IT Operations is accountable for Upfield's global IT infrastructure estate which includes cloud-based hosting, global network, end user computing, and digital collaboration platforms (O365). Upfield's current infrastructure estate has SAP S/4 hosted on Azure, global SD-WAN deployment, and O365 based collaboration platform. We also leverage other cloud-based infrastructure capabilities across virtual desktops, information security, and infrastructure operations.
- The role will deliver the critical business uptime and infrastructure agility to sustain our organizational growth.
- This will involve stakeholder engagement with Enterprise Architecture, Information Security, Enterprise Applications, business community, Office of CIO, and IT Partners.
- The scale of engagement will own IT infrastructure roadmap, business resilience & uptime, keeping environment current (KEC), capacity and performance management, SAP administration (BASIS), digital collaboration across the enterprise, IT asset management (software, hardware, devices etc), and infrastructure supplier strategy.
- Another key capability which is now being evolved from a strategy and operations perspective, both, is customer (user) experience management.
- This role will own enterprise ops budget planning, tracking, and IT business case for Innovation and Service Operations across the areas of accountability.
- Service Operations will be as per ITIL framework and will be enabled via supplier contracts (SLAs/KPIs) and Upfield's policies & procedures.
- The individual will lead through inspirational people leadership, cross-cultural engagement, and senior stakeholder management.
- The individual must have demonstrated capabilities around strategy formulation, establishing and leading governance, service delivery, appreciation and insights into industry trends.
- An ideal candidate will show a high degree of bias for action, ability to navigate through ambiguous data/situation, and a strong owner's mindset within the role.
(ref:hirist.tech)