Deskside Support Engineer

Description : Job Title : Deskside Support Engineer.Experience Required : 3 to 6 Years.Location : Chennai.Job Purpose / Summary : The Deskside Support Engineer is responsible for providing on-site technical support, troubleshooting hardware and software issues, and ensuring smooth end-user computing (EUC) operations.The role involves first-level OS and hardware troubleshooting, software support, patch management, coordination with infrastructure teams, and VIP user assistance.Key Responsibilities : End-User Support : - Perform first-level Operating System and Hardware troubleshooting for Windows desktops and laptops.- Handle software break-fix support for standard and specialized business applications.- Install, uninstall, or reconfigure supported software as required to resolve incidents.- Build or rebuild workstation images and reinstall software as part of system recovery.- Provide remote and telephone support to end-users as necessary.- Deliver VIP / Executive support with priority handling and timely resolution.System Administration & Maintenance : - Ensure Windows patch management, antivirus, and encryption compliance.- Perform desktop/laptop patch updates using automated tools or manual methods when required.- Maintain and manage supported EUC software for smooth service delivery.- Support in application installations, configurations, and troubleshooting by coordinating with central/local application teams.- Handle mobile and iOS device configuration for email and security settings.- Manage printer configurations, user access to MPS/MFD devices, and coordinate with third-party vendors for any device issues & Incident Management : - Log, track, and resolve incidents/service requests within defined SLAs.- Escalate issues to relevant resolver groups when remote resolution is not feasible.- Provide Hands & Feet support for coordination with infrastructure teams (SSO & NSD).- Coordinate with OEMs for hardware repair or replacement.- Ensure end-to-end incident closure and user communication.- Capture user feedback (CSAT) for resolved tickets.Operational Support : - Participate in desktop/laptop/printer refresh activities as part of BAU operations, following directions from the Kyndryl SPOC.- Support office relocations, new rollouts, and hardware deployments.- Assist during month-end activities (last 3 days of the month and first day of the next month) with extended support hours.- Maintain system security and data confidentiality in line with company and client policies.- Support ongoing system updates, patching, and antivirus updates to maintain compliance and security.Key Skills & Competencies : - Strong knowledge of Windows OS troubleshooting, software installation, and configuration.- Hands-on experience with EUC tools, Active Directory, and remote desktop tools.- Experience in patch management, AV updates, and encryption tools.- Knowledge of mobile device configuration (Android/iOS).- Familiarity with VC systems, printers, and scanners.- Excellent communication, coordination, and customer service skills.- Ability to handle high-priority VIP users and work under tight timelines.Behavioral Competencies : - Strong ownership and accountability.- Customer-focused and proactive attitude.- Excellent problem-solving and analytical skills.- Team player with good collaboration and coordination abilities.- Adherence to confidentiality and compliance standards.Education & Experience : - Bachelors degree / Diploma in Computer Science, IT, or a related field.- 3 to 6 years of experience in Deskside or IT Support.- Industry certifications like MCSA / MCITP / ITIL / CompTIA A+ / N+ preferred. (ref:hirist.tech)