Process Specialist

3 weeks ago

New Delhi, India Tata Consultancy Services Full time

TCS BPS IS HIRING for Credit Card Non-Fraud Disputes Analyst and AML Analyst - Level 1 role at Chennai Kindly go through the norms below and apply only if its relevant forJob Role: Credit Card Non-Fraud Disputes and AML AnalystJob Location: ChennaiExperience required:- 2 to 8 years of work experience in Credit Card Non-Fraud Disputes and AML Analyst Servicing domainJob Requirement:- Any full-time graduate (10+2+3). - Immediate joiners are preferred. - Willingness to work in night shifts. - Mode of Salary credit should be through banks from all the employers (No cash in hand) - All educational and employment documents are mandatory to have.Skill Requirement:- Experience in AML alert management system and hands-on experience in US Banking Operations in Financial crime compliance (Credit card dispute management with a focus on Non-Fraud Disputes) for a Leading US based Insurer. - Review of Manual referrals generated by different areas of the bank. - Review and analysis on Low, Medium and High-Risk accounts - Investigate and resolve Credit Card Disputes related to non-fraudulent transactions (e.g. billing errors, service-related issues, Consumer Disputes and Processing errors with the following Chargeback Disputes Reason code). - Analyze customer complaints and transaction histories to identify discrepancies - Good Analytical skills, excellent judgment, logic and reasoning - Being Flexible for Working in Multiple Shifts - Computer literate and strong familiarity with credit financial analysis techniques - Excellent verbal and written communication and interpersonal skills - Ability to work independently in a Team environmentJob Description:- Conduct enhanced due diligence research of individuals, institutions and trust through LexisNexis and other internet tools. - Interact with Bank management on suspicious transactions conducted by customers. - Prepare and review Loan accounts, RDC (Remote Deposit Capture), Wire Transfers and Monetary Instrument reports - Use transactional and customer records, external data, publicly- available information, and other information to identify suspicious or unusual activity. - Ensure compliance with client SLAs, internal controls and regulatory guidelines - Review and validate disputes for accuracy, ensuring adherence to card network rules and regulatory guidelines - Liaise with merchants, cardholders and internal teams such as Operations and Risk management to facilitate dispute resolution - Maintain high potential skills of handling Disputes, Pre-Arbitration (Representment) and Arbitration to deliver good quality - Hands-on experience of VISA cards - Experience with Dispute management applications (Pega or Quavo) and processing platforms - Drive continuous improvement initiatives in the Dispute resolution process by analyzing trends, identifying root causes and recommending corrective actions - Proven experience in handling escalations and complex dispute investigations"TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately.

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