Onboarding Specialist

About Us:

Contlo is a pioneering AI marketing platform that empowers modern, fast-growing businesses to maximize their marketing efforts by harnessing the potential of their brand's own generative AI Model. Our platform enables businesses to drive customer retention through personalized campaigns and automated customer journeys using contextual Generative AI marketing capabilities across various touchpoints.

About the Role:

As a Customer Onbaording Specialist, you will play a critical role in our customer onboarding process and be the first point of contact for implementation. This position requires a proactive and driven individual with excellent communication skills and a passion for solving customer problems.

Qualifications & Skills:

1. Experience: 2-3 years in a customer onboarding or Implementation role supporting a B2B SaaS product, particularly inMarketing Automation Domain.
2. Customer Obsession: Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague.
3. Project Management: Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks. You are focused, action-oriented, and always anticipating the next steps.
4. Communication Skills: Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.
5. Attention to Detail: High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients.
6. Adaptability: Driven, quick-thinking, and thrive in a fast-paced, challenging environment. You excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers.

Roles & Responsibilities:

1. Knowledge of a CDP or similar tool dealing on the basis of marketing technology
2. Existing knowledge or work experience on various retention communication channel
3. Idea of a working of the CRM tool would be better and handhold clients through walkthrough on the panel during the initial phase
4. Maintains strong communication skills both one to one and one to many
5. Follows strict timeline on completion of projects by the due date
6. Provide valuable insights from generic as well as market based study to the D2C and E-commerce based clients with personal brainstorming is highly recommended
7. A knowledge on GenAI is also preferable for better engagement