Technical Consultant,

1 day ago

Aurangabad, India KWINHOPS Full time


Technical Consultant – Recruitment Drive on 7th & 8th Nov at Apty.io, Hyderabad


Location: Apty Office, Hitech City, Hyderabad


About Us: At Apty.io, we are dedicated to enhancing customer experiences through our innovative products. We are excited to announce our recruitment drive happening on 7th & 8th November at our Hitech City office in Hyderabad. Interviews and offer letters will be provided within a week.


Position: Technical Consultant

Job Description: As a Technical Consultant, your role is to implement the Apty product onto customer applications. You will serve as a technical subject matter expert and an integral part of the globally operating Apty Customer Experience team. You will work closely with customers, facilitating the implementation of the Apty product and delivering high-quality communication to both technical and non-technical users of Apty.


Responsibilities:

  • Maintain a deep understanding of the Apty product and its features to facilitate smooth implementation on customer applications.
  • Support customers through the implementation process, providing process and feature consultation.
  • Configure and test Apty features and content to align with customer project scopes.
  • Serve as the technical expert, answering questions, resolving issues, and committing compatibility code into the main platform branch.
  • Attend customer calls and provide immediate assistance in case of critical issues.
  • Collaborate with engineering and product teams to drive issue resolutions.
  • Correspond with customers via calls and email.
  • Provide excellent service, ensuring high customer satisfaction and generating strong CSAT scores.
  • Work cross-functionally with Product, Engineering, Customer Success, Sales, and Marketing teams to address concerns, questions, and requests.


Skills and Qualifications:

  • Bachelor’s Degree in Information Systems, Computer Science, or a related field.
  • 0-2 years of relevant experience in technical implementation and/or support positions in product-based or SaaS companies.
  • Extensive knowledge of core JavaScript, HTML, CSS, and frameworks like React or Angular.
  • Experience with SQL and MySQL databases.
  • Understanding of Browsers, Object Identification, and the Document Object Model (DOM).
  • Strong customer focus with the ability to understand requirements and communicate complex technical systems.
  • Excellent problem-solving and troubleshooting skills.
  • Professional written and verbal communication and documentation skills.
  • Ability to accept constructive criticism from customers.


Interview Pattern:

  1. Face-to-Face Interview
  2. First Round: Written Test (Aptitude & Coding)
  3. Second Round: Technical Assessment
  4. Final Round: Interview with CEO


How to Apply: Join our recruitment drive on 7th & 8th November at our Hitech City office, Hyderabad. If you are passionate about technical consulting and eager to work with international customers, we would love to meet you. Submit your resume through our job posting and Apty team will get back to shortlisted candidates either by phone/email.


Why Join Us:

  • Be part of a dynamic and passionate team.
  • Opportunity to work with international clients across the United States, EMEA, ASIA/PAC, and India.
  • Engage in challenging projects that enhance your technical and customer-facing skills.


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