Technical Manager
2 weeks ago
Description : Skills : - Service Desk Operations, IT Service Management, ITIL Framework, Microsoft 365 services, SLA Management, KPI governance, Exchange Online, Technical Operations.- Experience : 8 -10+ years of IT experience, including 3+ years in service desk, support management, or service delivery leadership roles.Responsibilities (includes All Tasks) : - Own and manage Service Desk operations, ensuring prompt resolution of incidents, fulfilment of requests, and high-quality end-user support in alignment with business and contractual expectations. - Oversee delivery and optimization of Microsoft 365 services (Exchange Online, Teams, SharePoint, Intune). - Design, implement, and monitor adherence to SLAs and KPIs; analyze service data and produce management reports on service quality, performance trends, and compliance metrics. - Develop, execute, and track Service Improvement Plans (SIPs) that drive measurable enhancements in service delivery, process efficiency, and user experience. - Champion ITIL-aligned processes for incident, request, change, and knowledge management. - Engage with stakeholders, vendors, and external providers to resolve escalated issues and maximize support effectiveness. - Mentor, train, and develop service desk and support staff, fostering a culture of accountability and continuous learning. - Promote technology adoption, automation, and self-service capabilities to accelerate resolution and reduce operational costs. - Support IT security and infrastructure management at oversight and escalation level (not hands-on Skills /Competencies : - Strong track record in Service Desk/ITSM management with proven ability on SLA/KPI governance, user engagement, and performance monitoring.- Deep knowledge of Microsoft 365 services administration in enterprise environments.- Experience developing and implementing SIPs, with measurable business impact.- Familiarity with ITIL processes and service delivery frameworks (ITIL Foundation/Intermediate Skills : - Skilled in stakeholder management, vendor engagement, and data-driven decision making.- Collaborative leadership with strong communication and coaching abilities. (ref:hirist.tech)
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Technical Manager
1 day ago
Indore, Madhya Pradesh, India INFOCRATS Web Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob DescriptionPosition: Technical Manager Experience: 12+ years About the Role We are seeking a highly skilled and experienced Technical Manager with deep expertise in Microsoft .NET technologies to lead end-to-end delivery of enterprise-grade software solutions. You will act as the bridge between business-facing teams, technology teams, and project...
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Technical Manager
4 days ago
Indore, India INFOCRATS Full timeJob Title: Technical Project/Delivery Manager (Microsoft .NET Stack) Location: Indore Experience: 12+ years Employment Type: Full-Time About the Role We are seeking a highly skilled and experienced Technical Delivery Manager with deep expertise in Microsoft .NET technologies to lead end-to-end delivery of enterprise-grade software solutions. You will act as...
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Technical manager
3 days ago
Indore, India INFOCRATS Full timeJob Title: Technical Project/Delivery Manager (Microsoft. NET Stack)Location: IndoreExperience: 12+ yearsEmployment Type: Full-TimeAbout the RoleWe are seeking a highly skilled and experienced Technical Delivery Manager with deep expertise in Microsoft. NET technologies to lead end-to-end delivery of enterprise-grade software solutions. You will act as the...
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Technical Manager
2 weeks ago
Indore, India INFOCRATS Full timeJob Title: Technical Project/Delivery Manager (Microsoft .NET Stack)Location: IndoreExperience: 12+ yearsEmployment Type: Full-TimeAbout the RoleWe are seeking a highly skilled and experienced Technical Delivery Manager with deep expertise in Microsoft .NET technologies to lead end-to-end delivery of enterprise-grade software solutions. You will act as the...
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Technical Manager
2 weeks ago
Indore, India INFOCRATS Full timeJob Title: Technical Project/Delivery Manager (Microsoft .NET Stack) Location: Indore Experience: 12+ years Employment Type: Full-Time About the Role We are seeking a highly skilled and experienced Technical Delivery Manager with deep expertise in Microsoft .NET technologies to lead end-to-end delivery of enterprise-grade software solutions. You will act as...
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Technical Manager
3 days ago
Indore, India INFOCRATS Full timeJob Title: Technical Project/Delivery Manager (Microsoft .NET Stack) Location: Indore Experience: 12+ years Employment Type: Full-Time About the Role We are seeking a highly skilled and experienced Technical Delivery Manager with deep expertise in Microsoft .NET technologies to lead end-to-end delivery of enterprise-grade software solutions. You will act as...
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Technical Manager
2 days ago
Indore, India INFOCRATS Full timeJob Title: Technical Project/Delivery Manager (Microsoft .NET Stack) Location: Indore Experience: 12+ years Employment Type: Full-Time About the Role We are seeking a highly skilled and experienced Technical Delivery Manager with deep expertise in Microsoft .NET technologies to lead end-to-end delivery of enterprise-grade software solutions. You will act as...
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Technical manager
2 days ago
Indore, India INFOCRATS Full timeJob Title: Technical Project/Delivery Manager (Microsoft. NET Stack)Location: IndoreExperience: 12+ yearsEmployment Type: Full-TimeAbout the RoleWe are seeking a highly skilled and experienced Technical Delivery Manager with deep expertise in Microsoft. NET technologies to lead end-to-end delivery of enterprise-grade software solutions. You will act as the...
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Technical Manager
16 hours ago
Indore, India INFOCRATS Full timeJob Title: Technical Project/Delivery Manager (Microsoft .NET Stack)Location: IndoreExperience: 12+ yearsEmployment Type: Full-TimeAbout the RoleWe are seeking a highly skilled and experienced Technical Delivery Manager with deep expertise in Microsoft .NET technologies to lead end-to-end delivery of enterprise-grade software solutions. You will act as the...
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Technical Manager
3 days ago
Indore, Madhya Pradesh, India INFOCRATS Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Title:Technical Project/Delivery Manager (Microsoft .NET Stack)Location:IndoreExperience:12+ yearsEmployment Type:Full-TimeAbout the RoleWe are seeking a highly skilled and experiencedTechnical Delivery Managerwith deep expertise in Microsoft .NET technologies to lead end-to-end delivery of enterprise-grade software solutions. You will act as the bridge...
