Only 24h Left Senior Business Analyst

3 weeks ago


Bengaluru, Karnataka, India Birlasoft Full time

About Birlasoft:

Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation.

As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities.

Job Title Sr Business Analyst - ServiceNow

Role Overview

The ServiceNow Business analyst role is a client-facing role that designs complex service management platform and process configurations for client onboarding and migrations – which meet contractual obligations and Birlasoft portfolio standards.

Duties and Responsibilities
  • Lead development of Configuration Design Documents (CDD) that enable service delivery per SOW parameters, within the boundaries of Birlasoft standards, and the capabilities of the standard Birlasoft toolset – Primarily on ServiceNow.
  • Analyses agreed solution, contract, SOW
  • Conducts client requirement workshops to gather client-specific needs, Conducts rapid-prototyping workshops in select subject areas
  • Creatively applies deep knowledge of the range of standard technical capabilities to design specific effective/efficient client configuration.
  • For non-standard solutions, builds functional requirements definition and use cases as input into customization requests
  • Coordinates the involvement of other subject matter experts for areas such as Birlasoft Customer Portal, B2B integrations, Architecture and Engineering
  • Documents definitive designs requirements, stories in sufficient detail for execution by the technical implementations team
  • Drives and assists the account team to obtain consensus and signoff of specified data and agreement to the design
  • Through transition, until steady state is achieved, provides support on the accuracy and integrity of the design and data collected. Support is provided to Technical Implementations team, UAT Testers, Training and Operations.
  • Identifies opportunities to streamline the design process by participating in Lessons Learned exercises or reviews.
Requirements Experience & Skills (in Order of Priority)
  • Minimum 5 years of experience consulting and designing implementations of ServiceNow suite for multiple enterprises, including specifically Incident Management, Change Management, Service Request Management, Service Level Management, Asset & Configuration and CMDB.
  • Minimum 5 years of experience ITIL process and/or operational support in the areas of Service Desk, Incident, Problem, Change, Asset & Configuration, Service Level and/or Service Request Management
  • More than 4 successful customer/client implementations that included multiple core ITIL processes
  • Experience extending Service Now applications with customizations and added functionality while maintaining the integrity of the applications. Experience with full lifecycle development for customizations including – Design, Development, Test, Migration and Documentation of the custom work.
  • Strong written and verbal communication skills supporting customer consulting for people/process/technology
  • ServiceNow admin certification
  • ITIL Foundation certification
Qualifications
  • Minimum Qualifications:
    • B.E / MCA / Relevant degree
    • Prior working experience with ServiceNow.
    • Good knowledge of available IT systems/tools.
  • Preferred qualifications:
    • Good management, analytic, problem-solving & interpersonal skills
    • Self-motivated, Positive outlook & result-oriented
    • Effective communication skills
    • Good knowledge of available IT systems/tools
Location

Mumbai/Pune/Bengaluru/Noida/Hyderabad/Chennai



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