Zuora Analyst

Job Description :

Role Duties & Responsibilities :

- Overall, around 4+ years' experience in Zuora Billing development and configuration.

- Mandatory knowledge of Zuora Billing Platform (Billing & Payments, Finance).

- Good knowledge of Zuora Object Model, Zuora workflows configuration, APIs, Zuora Admin and Zuora Developer Tools.

- Good to have knowledge on the new pricing catalog.

- Experience on integrations around Zuora with Salesforce (is a plus), Zuora API, SAP-S4HANA, Payment Gateways, and any taxation engines.

- Ability to write and tune complex SQL queries.

- Understand how the IT solution in Zuora and integrated applications supports the Business Process End-To End.

- Proactively identify the application zuora related issues and deploy the fixes.

- Fix the production critical issues and deploy the changes to production with less supervision.

- Engage with Tech Leads on the transition of IT solutions developed and needs to be supported in Run mode.

- Drive Incidents to closure by coordinating with the respective stakeholders.

- Strong focus on Customer Centricity.

- Work actively with team members from multiple teams to ensure production stability.

- Communicate effectively with users, collaborate with stakeholders and colleagues across locations.

- Escalate issues with Zuora Product team and coordinate in resolving the Product related issues.

- Contribute and promote Knowledge management in the organization.

- Improve existing documentation.

- Drive Incidents to closure by coordinating with the respective stakeholders.

- Work actively with team members to ensure production stability with proactive monitoring of the application.

- Perform daily checks and apply recovery and troubleshooting procedures strictly.

- Manage the application setups in PreProduction and Production environments.

- Engage with Offer Onboarding and Country Deployments teams on transitioning the deployment related topics to Support teams.

- Communicate effectively with users, collaborate with stakeholders and colleagues across locations.

- Escalate issues and other topics to the right team when needed.

Qualifications :

- Zuora Administrator or Developer Certifications will be a plus.

- Good understanding of E-Commerce flow, Quote-to-Cash and Cash-to-Revenue end to end flow

- Ability to write SQL queries.

- Ability to create reports in Zuora Billing as per the business requirement.

- Ability to debug/enhance the existing workflow and if required, should automate new workflows

- Should have experience to support day-to-day queries, and analysis from business, finance, dev, and other stakeholders.

- Strong communication and collaboration skills.

- Should have good experience in standard software development principles.

- Proven experience in Financial concepts - Subscriptions, Billing, Invoicing, Payments, Rating, Taxation, Revenue, Accounting etc.

- Hands-on experience working on Finance topics with ERP systems - Oracle, S4Hana etc.

- Proven knowledge of business process E2E.

- Hands-on experience on Zuora connect, Zuora Workflows and each modules of Zuora application.

- Good understanding on the end to end integration of Zuora to other payment gateways such as Bluesnap, Stripe etc

- Should have worked on the integration from Zuora to other ERP systems like NS, Oracle etc.

- Capable of applying judgment to plan and execute your tasks.

- Should be able to work with other technical teams of integrated systems.

- Strong client driven approach & service oriented.

- Strong individual contributor as well.

- Willing to enhance skills and knowledge via trainings and certifications, as required