Navi - Associate Manager - UPI Payment Operations
3 weeks ago
Manager.UPI Payment Operations.Location: Bangalore.About the Team:At Navi, the UPI team is responsible for driving the success of our UPI platform, owning the P&L and working in close partnership with Product, Marketing, Data Science, Analytics, Tech and other support functions.The team focuses on expanding the customer base, boosting revenue and optimising costs through continuous improvement.About the Role:Were looking to strengthen UPI transaction operations with a dedicated team member focused on reliability and issue resolution.You will work closely with NPCI, banks and vendors to manage transaction issues, streamline processes, and improve user experience.This is a high-ownership role with a direct impact on customer trust.What We Expect From You:Ownership & Process Management:- Build strong working relationships with NPCI, banks and vendors.- Define SOP and own resolution of all transaction issues including terminal status discrepancies, fund flow gaps and reconciliation delays.- Drive root cause analysis and long-term fixes to minimize customer impact.Day-to-Day Operations:- Monitor UPI transaction funnel metrics, especially for pending transactions.- Maintain dashboards and alerts to flag issues early in transaction flows.- Follow up on reconciliation discrepancies and delayed status updates with banks and vendors.- Track bank-wise success rates and identify areas for improvement.Must Haves:- Strong process orientation & execution skills.- Sound problem-solving, conflict resolution, and coordination abilities.- Excellent organization, written/verbal communication, analytical and presentation skills.Inside Navi:We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable.From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold were building tech-first solutions that work at scale, with a strong customer-first approach.Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of Indias fastest-growing financial services organisations.But were just getting started.Our Culture:The Navi looking for people who dream big when it comes to innovation.At Navi, youll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions.If youre driven to deliver real value to customers, no matter the challenge, this is the place for you.We chase excellence by uplifting each otherand that starts with every one of us.Why You'll Thrive at Navi:At Navi, its about how you think, build, and grow.Youll thrive here if:.- Youre impact-driven: You take ownership, build boldly, and care about making a real difference.- You strive for excellence: Good isnt good enough.- You bring focus, precision, and a passion for quality.- You embrace change: You adapt quickly, move fast, and always put the customer first. (ref:iimjobs.com)
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Associate Manager- UPI Payment Operations
3 weeks ago
Bengaluru, India Navi Full timeAssociate Manager UPI Payment Operations Location: Bangalore About the Team At Navi, the UPI team is responsible for driving the success of our UPI platform, owning the P&L and working in close partnership with Product, Marketing, Data Science, Analytics, Tech and other support functions. The team focuses on expanding the customer base, boosting revenue and...
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Associate Manager- UPI Payment Operations
3 weeks ago
Bengaluru, India Navi Full timeAssociate Manager UPI Payment Operations Location: Bangalore About the Team At Navi, the UPI team is responsible for driving the success of our UPI platform, owning the P&L and working in close partnership with Product, Marketing, Data Science, Analytics, Tech and other support functions. The team focuses on expanding the customer base, boosting revenue and...
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Associate Manager- UPI Payment Operations
2 weeks ago
Bengaluru, India Navi Full timeAssociate Manager UPI Payment Operations Location: Bangalore About the Team At Navi, the UPI team is responsible for driving the success of our UPI platform, owning the P&L and working in close partnership with Product, Marketing, Data Science, Analytics, Tech and other support functions. The team focuses on expanding the customer base, boosting revenue and...
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Associate Manager- UPI Payment Operations
3 weeks ago
Bengaluru, India Navi Full timeAssociate Manager UPI Payment Operations Location: Bangalore About the Team At Navi, the UPI team is responsible for driving the success of our UPI platform, owning the P&L and working in close partnership with Product, Marketing, Data Science, Analytics, Tech and other support functions. The team focuses on expanding the customer base, boosting revenue and...
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Associate Manager- UPI Payment Operations
4 days ago
Bengaluru, India Navi Full timeAssociate Manager UPI Payment Operations Location: Bangalore About the Team At Navi, the UPI team is responsible for driving the success of our UPI platform, owning the P&L and working in close partnership with Product, Marketing, Data Science, Analytics, Tech and other support functions. The team focuses on expanding the customer base, boosting revenue and...
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Associate Manager- UPI Payment Operations
3 weeks ago
Bengaluru, India Navi Full timeAssociate Manager UPI Payment OperationsLocation: BangaloreAbout the TeamAt Navi, the UPI team is responsible for driving the success of our UPI platform, owning the P&L and working in close partnership with Product, Marketing, Data Science, Analytics, Tech and other support functions. The team focuses on expanding the customer base, boosting revenue and...
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Associate Manager- UPI Payment Operations
3 weeks ago
Bengaluru, India Navi Full timeAssociate Manager UPI Payment OperationsLocation: BangaloreAbout the TeamAt Navi, the UPI team is responsible for driving the success of our UPI platform, owning the P&L and working in close partnership with Product, Marketing, Data Science, Analytics, Tech and other support functions. The team focuses on expanding the customer base, boosting revenue and...
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Associate Manager- UPI Payment Operations
3 weeks ago
Bengaluru, India Navi Full timeAssociate ManagerUPI Payment OperationsLocation: BangaloreAbout the TeamAt Navi, the UPI team is responsible for driving the success of our UPI platform, owning the P&L and working in close partnership with Product, Marketing, Data Science, Analytics, Tech and other support functions. The team focuses on expanding the customer base, boosting revenue and...
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Associate Manager- UPI Payment Operations
2 weeks ago
Bengaluru, India Navi Full timeAssociate ManagerUPI Payment OperationsLocation: BangaloreAbout the TeamAt Navi, the UPI team is responsible for driving the success of our UPI platform, owning the P&L and working in close partnership with Product, Marketing, Data Science, Analytics, Tech and other support functions. The team focuses on expanding the customer base, boosting revenue and...
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Associate Manager- UPI Payment Operations
3 weeks ago
Bengaluru, Karnataka, India, Karnataka Navi Full timeAssociate Manager UPI Payment OperationsLocation: BangaloreAbout the TeamAt Navi, the UPI team is responsible for driving the success of our UPI platform, owning the P&L and working in close partnership with Product, Marketing, Data Science, Analytics, Tech and other support functions. The team focuses on expanding the customer base, boosting revenue and...
