Group Services

4 weeks ago

Junagadh, India Adani Enterprises Limited Full time

Objective:The IT End User Support Team Leader will be responsible for leading the End User Support team in delivering high-quality technical support to employees across the organization. This role ensures that IT services are delivered effectively, incidents are resolved promptly, and end-users receive exceptional customer experience. The Team Leader will act as the bridge between IT management and support staff, driving operational excellence, process improvement, and customer satisfaction.Team Leadership & Operations- Lead, mentor, and manage a team of IT support analysts/engineers. - Monitor daily support operations, including incident management, service requests, and escalations. - Ensure adherence to ITIL-based service management practices. - Allocate and prioritize workload within the team to meet SLAs. - Drive continuous improvement in service quality and support processes.Technical Support & Escalation- Provide hands-on technical support for complex or high-priority incidents. - Act as the escalation point for end-user issues that cannot be resolved at first level. - Ensure proper documentation of issues, resolutions, and workarounds in the knowledge base. - Collaborate with other IT teams (infrastructure, applications, network, security) to resolve cross-functional issues.Customer Experience & Communication- Promote a customer-first culture across the support team. - Ensure timely and professional communication with users during issue resolution. - Collect feedback from end-users to improve service delivery. - Prepare and deliver regular service performance reports to IT leadership.Process & Compliance- Ensure compliance with organizational IT policies, data protection, and security standards. - Monitor and report on SLA/KPI adherence, service trends, and recurring issues. - Recommend and implement automation, self-service, and efficiency improvements. - Support audit requirements and ensure proper governance in IT support operations.People Development- Conduct regular one-on-one and team meetings to review performance and objectives. - Identify training needs and support professional growth of team members.Foster a culture of collaborationKey Skills & Competencies- Strong leadership and team management skills. - Excellent customer service and communication abilities. - Deep knowledge of end-user technologies (Windows, Mac, O365, collaboration tools, mobility, VPN, etc.). - Familiarity with ITIL framework and service management tools (ServiceNow, Remedy, JIRA, etc.). - Strong troubleshooting, analytical, and problem-solving skills. - Ability to manage multiple priorities in a fast-paced environment. - Experience in driving process improvements and automation in IT support.Qualifications & Experience- Bachelor’s degree in Information Technology, Computer Science, or related field (preferred). - 6–10 years of IT support experience, with at least 2–3 years in a leadership/supervisory role. - ITIL Foundation certification required (Intermediate/Expert desirable). - Experience in managing distributed/global support teams preferredPerformance Indicators (KPIs)- SLA & KPI adherence (First Call Resolution, Mean Time to Resolve, etc.). - End-user satisfaction score (CSAT/NPS). - Reduction in repeat incidents and escalations. - Team productivity and employee engagement. - Compliance with IT and security policies.

  • Customer Service Representative

    23 hours ago

    Junagadh, India dnata Travel Group Full time

    ✈️ Looking to grow your career in travel and aviation services?About us:dnata is world’s trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world.As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we offer...

  • Customer Service Representative

    16 hours ago

    Junagadh, India dnata Travel Group Full time

    ✈️ Looking to grow your career in travel and aviation services?About us:dnata is world’s trusted aviation partner. Our award-winning aviation services are the cornerstone of airport, passenger, and travel operations across the world.As part of the Emirates Group, dnata is a leading global air and travel services provider. Established in 1959, we offer...

  • International hr services

    2 weeks ago

    Junagadh, India Tata Consultancy Services Full time

    Mega Walk-In Drive : TCS Mumbai is Hiring for International HR Services Job Title: International HR Services Date : November 8th 2025, Saturday Timings : 10:00 AM – 12:30 PM IST Venue : Tata Consultancy Services Ltd, Olympus A, Security Block, Hiranandani Estate, Patlipada, Thane West, Pin code - Shift: Should be comfortable with Night Shift & 24x7...

  • Senior Analyst

    1 week ago

    Junagadh, India Everest Group Full time

    Job Title: Senior AnalystLocation City: Gurgaon (New Delhi National Capital Region)Industry: Research and Advisory ServicesCompany: Everest GroupAbout Everest GroupConfident decisions driven by deep expertise and tenacious research.Everest Group is a research firm helping business leaders confidently navigate today’s market challenges, driving maximized...

  • Guest Service Assistant

    1 week ago

    Junagadh, India Daleside Manor, Kasauli | The Innkeeping Co. Hotels Full time

    Company DescriptionPerched 5,900 ft above sea level amidst the serene Himalayan pine forests, The Daleside Manor is Kasauli’s premier luxury hotel located within walking distance of the iconic Mall Road. Offering a blend of heritage charm and modern amenities, the manor features well-appointed rooms, a welcoming lounge, and exceptional dining options with...

  • Frontend Developer

    1 week ago

    Junagadh, India Group Bayport Full time

    About Group BayportGroup Bayport is a rapidly growing global e-Commerce, B2B2C, B2B and B2C organization and an industry leader in print technology, operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands – Banner Buzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites...

  • Rm Dealer

    2 weeks ago

    Junagadh, India MARWADI SHARES & FINANCE LTD Full time

    **RM cum Dealer** **Marwadi Shares and Finance Limited.** Marwadi was established in 1992 at Rajkot, Gujarat. It is a well-diversified group into Financial Services, Education and Solar energy. Currently employing more than 2000 employees as a Group Marwadi Financial Services is the financial services arm of the Marwadi Group and has 800 plus employees...

  • Analyst - User Access Management T500-21354

    1 week ago

    junagadh, India MUFG Full time

    About Us:MUFG Bank, Ltd. is Japan's premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank's parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world's...

  • Independent Travel Agent

    5 days ago

    Junagadh, India LA TRAVLIN HOLIDAYS Full time

    An independent travel agent advises clients on travel options, plans itineraries, books travel arrangements, and manages related logistics. They work with individuals or groups, offering personalized service to meet specific travel needs and budgets. This includes finding flights, accommodations, transportation, and activities, as well as providing...

  • Luxury Lifestyle Manager

    4 weeks ago

    Junagadh, India Quintessentially Full time

    Company Overview:About Us:Founded in 2000 in London by Aaron Simpson, Ben Elliot, and Paul Drummond, Quintessentially is the world's leading luxury lifestyle management and concierge group. With over 35 offices globally, speaking 51 languages, and representing 59 nationalities, we provide unparalleled access and bespoke services to a discerning clientele.We...