Process Assistant, PBO5

11 hours ago

Mumbai, India Amazon Full time

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION: At Amazon, we strive to be Earth's most customer-centric companywherepeople can find and discover anything they want to buy online. Wehirethe world's brightest minds, offering them an environment inwhichtheycan relentlessly improve the experience for customers.Innovationandcreativity are built into the DNA of the company andareencouraged atall levels of employment. Every day we solvecomplextechnical andbusiness problems with ingenuity andsimplicity. We'remaking historyand the good news is we've only justbegun Amazonis a highly data driven companyhighly passionate about itscustomers.In this context it is vitalto ensure the customers alwaysget theirorders on time and withquality. The processes at the FCs arelargelymanual involving largenumbers of associates. One of the mostcriticalroles is that of aprocess associates who mentor/guide theassociatestowards ensuringmeeting the customer expectation byfollowing ourstandard workpractice keeping safety & quality inmind.Job Deliverables: · Daily Management of shift: o Administrative management of associates o Job allocation to associates o Monitoring and mentoring of associates on productivity, quality and safety. o Monitor status of counts and problem solve queues · Responsible for shift quality and associated action plans · Preparing and implementing training and development plans for associates · Conduct a 4M and 5S audit for the respective work stations on a daily basis · Stand-in for Area Manager. BASIC QUALIFICATIONS: - Speak, write, and read fluently in English PREFERRED QUALIFICATIONS: - Experience with ExcelOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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