DLT Engineer

"DLT SMSGW Operations

- Ensure application availability, monitor key application and infra alarms, Key Business Performance, Regulatory parameters (DLT, Portals, Elastic Nodes, SMSGW) etc..

- For key operational issues identified, ensuring that the RCA is identified, and respective Corrective and preventive actions are taken care with permanent fixes

- Monitor various Cron Jobs, procedures and scripts on daily basis ensure anomalies are addressed within time.

- Coordinating with BU and Vendor teams for operational issues for the trouble tickets raised and ensuring that they are closed within SLA

- Ensuring that all operational issues are tracked, and respective weekly meetings are conducted with BU & vendor Teams for resolutions

- Ensuring that any Audit related support with respect to DLT & SMSGW is provided

- ITIL Practices and Implementation - Incident, Problem, Configuration, Change Management and Security compliance

CRs and UAT Support :

- With respect to functionalities/projects, ensuring that the requirements are discussed and captured properly in the BRS document, by coordinating with various BU teams and vendor teams

- Coordinating for the UAT of billing functionality/project requirements and ensuring that UAT is closed within SLA and moved to production without any issues

- Ensuring respective functionalities are tracked and weekly reports are published with stats & status

- Ensuring that any postproduction movement issues are handled and closed by coordinating with BU & vendor teams

- Ensuring that UAT is done for the Mobile point & short code configurations raised by network team and their production movement is done within SLA

- Ensuring the Development of reports/scripts to extract data reports for various internal requirements

- Graduate - B Tech/BCA

- Working experience in Telecom domain for 4-5years

- At least 3 years of total P2P/A2P SMS related to the Telecom Industry experience with hands on skills in any of the SMSGW or SMSC applications

- Excellent understanding of various stages of SMS Call flows including submission, scrubbing, various lookups, interconnect operator handover and in-depth understanding of various delivery error codes.

- Ability to closely work with the on-prem and cloud infrastructure, application vendor, networking, and development teams to ensure timely deliverables.

- Work on the prioritized list of defects provided by the application lead/product managers, Aggregators, or cross functional teams.

- Strong background in Linux Unix Administration (shell scripts), Monitoring OS and Application Patching.

- Azure or any Could experience will be added advantage.

- Should have experience in dealing with Incident management and Resolution software technologies like Ticketing tools"