Senior Engineer, Infrastructure Engineering

5 days ago

Hyderabad, India Celanese Corporation Full time

Overview

综述:

The primary role of this position is to serve as the Telephony Engineer on the Infrastructure Engineering team. 

Responsibilities 职责:

Lead the design, standardization, implementation, and management of global voice/telephony infrastructure.
Liaison with operations team on voice service operations: monitoring/events, incidents, problems, and escalations.
Define full lifecycle service management (roadmap, transition, operation, continuous improvement) for all voice/telephony hardware.
Implement, coordinate and support telephony changes.
Isolate, diagnose and resolve voice/telephony problems individually and through coordination with others.
Maintain system access and security in order to safeguard company data.
Work with various telephony providers on service deliveries, billing, maintenance, support and configuration changes for legacy PBX infrastructure, POTS lines, PRI lines, etc.
Plan and perform Teams telephony migrations from legacy telephony setup
Project contributor to other IT projects where and voice communication changes may be needed
Assist with design of disaster recovery and business continuity plans

Qualifications 要求:

Demonstrated experience, including but not limited to:
PBX telephone systems
Cisco Unified Communications Manager and Voice over IP systems
Teams telephony
Teams based contact center solutions
Teams admin center
Cisco call center solutions
Cisco Finesse
Network protocols and standards, including TCP/IP, DHCP, DNS, and VLANs
Fundamentals of TCP/IP routing and WAN designs
Industry certifications such as CCNP Collaboration, or equivalent
Industry certifications such as Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate, or equivalent
Strong analytical and troubleshooting skills with the ability to diagnose and resolve complex telephony issues
Experience coordinating and working with teams of multiple disciplines globally
Proven success of collaborating with non-IT stakeholders
Practical experience in IT infrastructure design, implementation and support
Ability to document precisely and at right level of detail
Ability to define and follow processes
Ability to translate business requirements into IT solutions and associated cost
Understanding of financial impact of decisions
Ability to clearly define problem statements and determine solutions
Must have strong planning skills
Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams
Required Years of Experience:
~ 5 years of designing, deploying, and supporting voice/telephony systems and networks
Required Education:
University or similar degree

Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We support sustainability by responsibly managing the materials we create and growing our portfolio of sustainable products to meet customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese Corporation employs more than 11,000 employees worldwide with 2024 net sales of $10.3 billion. For more information about Celanese Corporation and its product offerings, visit .

塞拉尼斯公司是化学及特种材料解决方案的全球佼佼者，产品被广泛应用于大多数主要行业和消费品领域。充分利用广博的化学、技术和业务专长，我们的业务为客户、员工和公司股东创造价值。我们负责任地管理我们所生产的材料、不断发展我们的可持续产品组合来支持可持续发展，以满足客户和社会的需求。我们努力为社区播撒积极影响，同时不断促进团队的包容性。塞拉尼斯全球超过 11,000 名员工。2024年净销售额达 103亿美元。 Interested in this opportunity? Note: If you were referred by an employee (they set-up your profile) to this opportunity, you can add and/or update your resume/CV before or after applying to this position.
对这个职位感兴趣？注意：如果我们的员工推荐过您应聘这个职位（他为您建立过档案），您可以在申请职位之前/之后，添加/修改您的简历。

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