Senior Customer Support Executive

6 days ago

Kochi, India Valarr.io Full time

Role DescriptionThis is a full-time, on-site role for a Customer Support Executive at our Chennai office. In this role, you will provide exceptional customer service, assist clients with inquiries, address technical issues, and ensure a high level of customer satisfaction. You will be responsible for handling online support, managing customer interactions, troubleshooting issues, and maintaining a strong understanding of our products and services to better assist users.QualificationsExperience in Customer Support and Customer Service to resolve client queries efficiently and professionallyExpertise in delivering high levels of Customer Satisfaction and addressing concerns promptlyProficient in Online Support and communication tools for real-time issue resolutionKnowledge and skills in providing Technical Support for product or service-related questionsStrong problem-solving and communication skillsAbility to thrive in an on-site, team-oriented environment and manage multiple tasks simultaneouslyPrevious experience within the fintech or startup industry is highly advantageousProficiency in English and other regional languages is a plus

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