Technical Associate

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of Technical Associate-Cloud Infra Monitoring

We are looking for a skilled and proactive Azure Cloud Monitoring Engineer to join our Network Operations Center (NOC) team. The ideal candidate will have a strong background in monitoring and managing Azure cloud infrastructure to ensure its performance, security, and availability. You will be responsible for real-time monitoring, incident management, troubleshooting, and optimizing the performance of Azure-based systems.

Responsibilities

Azure Cloud Monitoring:

Monitor Azure infrastructure, including virtual machines, networks, storage, and services using Azure Monitor, Log Analytics, and other monitoring tools.

Set up alerts, thresholds, and dashboards to ensure the health and performance of all Azure resources.

Proactively monitor and manage Azure services such as Azure App Services, Azure Functions, Virtual Networks, Azure Storage, and Azure SQL Database.

Incident Detection and Response:

Respond to and resolve real-time incidents, alerts, and performance issues across the Azure environment.

Troubleshoot connectivity, latency, and availability issues across Azure resources.

Escalate issues as needed and collaborate with other technical teams to resolve complex problems.

Performance Optimization:

Identify and resolve performance bottlenecks and resource inefficiencies in Azure environments.

Perform capacity planning and optimization of cloud resources to reduce costs and improve overall system performance.

Regularly review performance metrics and recommend changes to enhance the efficiency of Azure resources.

Automation and Scripting:

Write and maintain scripts (e.g., PowerShell, Azure CLI) to automate monitoring tasks, incident resolution, and resource management.

Develop and implement automation for Azure resource provisioning and scaling using Azure Automation, Azure Functions, and ARM templates.

Documentation and Reporting:

Maintain detailed documentation related to monitoring configurations, best practices, troubleshooting steps, and incident reports.

Provide regular reports on system health, incident response, and Azure resource utilization to stakeholders.

Collaboration and Escalation:

Work closely with other NOC team members, system administrators, and Azure engineers to resolve complex issues and optimize cloud services.

Participate in cross-team meetings to review incidents and improve response times and procedures.

DataDog Monitoring tool

Responsible for Network Monitoring, Infrastructure/Server Monitoring (Linux, Windows, AIX) using Data Dog, Application, SNMP and Log Monitoring. Configuration experience in Infrastructure Monitoring, Network Monitoring and Centralized Loggin or similar Administration experience with ELK Stack - Elasticsearch (search and analytics engine), Logstash (ingest pipeline) and Kibana (visualization and creating dashboards).

Creates required dashboards with data visualization in Data Dog.

Manages, configures and maintains the DataDog APM tool on Linux platform.

Provides support to all significant production issues.

NewRelic

Configuration and Integration

Monitoring and Alerting

Performance Analysis

Optimization and Troubleshooting

AppDynamics

Configure AppDynamics to monitor Applications

Setup and Analyze AppDynamics analytical data to predict future performance based on historical trends

Perform analysis on logs and use problem solving techniques

Build/maintain AppDynamics dashboards

Integrate AppDynamics with third party products

Configure auto mail rules

Generate Monthly Operational Reports

Qualifications we seek in you

Minimum Qualifications / Skills

Education:

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Experience:

Experience working with Azure cloud environments.

Hands-on experience with monitoring tools like Azure Monitor, Log Analytics, and Azure Security Center.

Proficiency in managing and troubleshooting Azure resources such as virtual machines, storage accounts, networks, and databases.

Experience with incident management and monitoring of cloud-based services.

Skills & Knowledge:

Strong understanding of Azure services, networking, storage, and security configurations.

Proficiency in scripting and automation (PowerShell, Azure CLI).

Experience with Azure Resource Manager (ARM) templates and Azure Automation.

Understanding of monitoring and alerting systems, and a proactive approach to detecting performance issues before they impact service availability.

Knowledge of containerized applications in Azure (Azure Kubernetes Service) is a plus.

A minimum hands-on experience installing, integrating, managing and maintaining monitoring tool DataDog (backend administration support role, not frontend user of the tool)

Knowledge on middleware

Preferred Qualifications/ Skills

Microsoft Certified: Azure Administrator Associate or Azure Solutions Architect Expert.

Microsoft Certified: Azure Fundamentals.

Why join Genpact?

Lead AI-first transformation – Build and scale AI solutions that redefine industries 

Make an impact – Drive change for global enterprises and solve business challenges that matter 

Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 

Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 

Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build 

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together. 

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