Product Integration Engineer

3 days ago

Bengaluru, India Zyoin Group Full time

Description : Responsibilities : - Understanding partners' business use case.- Describing Kaleidofin products to partners. (Presales/Post-sales calls for clients).- Product demo/docs walkthrough.- Handling partner tech queries on email, live chat and calls.- Handling/debugging merchants' Integration issues. (All Kaleidofin products, including SFTP set-up, APIs, SDKs, etc., etc. )- Owning the support documentation initiative and ensuring that integration documentation is up to date.- Conducting in-depth analysis for every issue before reaching out to any cross-functional teams for further support.Requirements : - Good exposure to API's and SDK integrations.- Good experience in resolving different kinds of issues during integration (like API issues/Server not reachable/partner-side integration issues).- How to make the BC onboarding process faster.- Partners to integrate with APIs.- Knows about REST API's, web hooks, and SFTP integrations. Worked with Partners to debug the issues.- We are not hiring production support engineers. We are only looking for integration engineers. So, please look for the profiles accordingly.- Travelling to partner locations as & when required.- 4 to 5 years of experience handling clients for different API integrations from reputed fintech companies.- FinTech experience is a must.- To explain complex information in simple, clear terms to non-IT personnel.Additional skills required : - Ability to deal with complex issues.- Logical thinker.- Good analytical and problem-solving skills.- Up-to-date technical knowledge.- An in-depth understanding of the product and process.- Good interpersonal and customer care skills.- Accurate record-keeping.- Excellent communication skills.- Proficiency in English (both written and verbal).- Experience in web development in one or more of the following : Java, JavaScript, C, C++, C#, VB. NET, PHP, or Python will be an added advantage.- Hands-on experience with at least one programming language.- Database queries (using SQL, etc., etc. )- Should be able to read & understand different types of APIs in JSON, XML & other formats and should be able to use & prepare Postman collections for different APIs and help the partners integrate with these APIs.- Any Bachelor's degree (Technical degree preferred). (ref:hirist.tech)

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