ServiceNow Architect

Title/Role: Servicenow Architect

Experience: 10+ Years

Work Location: Remote / InfoBeans Locations

Notice period: 15-30 days

Key Skills: ITSM SP, GRC SecOps, HRSD, CSM

- ServiceNow System Administration Certified is mandatory

- ITIL Foundation Certification would be a plus or can do before joining

- Implementation Specialist would be a plus

- Should possess good communication skills Skills - Customer Service Management module exp (Mandatory)

ITSM - Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog Client Scripts, UI Policy, UI Scripts, Script Includes, Business Rules, Scheduled Jobs

Nice to have any one of below:

ITOM - CMDB, Discovery, Service Mapping

ITBM - Project Portfolio Management, Release Management, Agile

HRSD (HR Service Delivery) and Finance

GRC - Governance, Risk and Compliance

What will your role look like:

- Defines, guides, and supports the execution of your technical governance processes

- Help in developing standards and practices for maintaining the ServiceNow architecture model.

- Assists in developing standards and practices for maintaining the health of the ServiceNow platform.

- Supports design and implementation of a platform operating model to achieve your desired outcomes and foster end-user adoption.

- Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices.

- Guides ServiceNow Platform design, including considerations for integration and performance.

- Assesses architecture and solution designs to support your objectives including alignment with ServiceNow implementation best practices.

- Offers guidance on prototyping and accelerating time from design to deployment.

- Provides technical guidance in platform development and platform-wide solutions.

- Advises on configuration and coding standards.

- Supports remediation of configurations not aligned to ServiceNow best practices.

- Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow HealthScan

Why you will love this role:

Besides a competitive package, an open workspace full of smart and pragmatic team members, with ever-growing opportunities for professional and personal growth

Be a part of a learning culture where teamwork and collaboration are encouraged, diversity is valued and excellence, compassion, openness and ownership is rewarded.

We would like you to bring along:

- ServiceNow HR, CSM and ITIL Foundation certification

- Establish an enterprise-wide technical architecture and implementation strategy setting the foundation for enduring success.

- Drives standardization and best practice platform management, enabling you to focus on value delivery.

- Institute technical governance to optimize platform performance and minimize long-term technical risk.

- Enable rapid upgrades to new features and innovation that drive new value.

- Build a platform team focused on delivering value and innovation.