Cisco UC Engineer

7 days ago

New Delhi, India Insight Global Full time

Required Skills & Experience- Cisco UC and Cisco Call Manager - 5 years' experience with CVP (Cisco Unified Customer Voice Portal), UCCE or UCCX - UCCX Scripting, VXML Scripting, or ICM Scripting - Cisco Webex - Expressway, Cube, Voice GatewayNice to Have Skills & Experience- Cisco Certifications (preferred CCIE Collaboration or CCNP CollaborationJob DescriptionWe are seeking a Cisco UC III in Hyderabad, India This a direct hire role for a large Value-Added Reseller. This person is responsible for identifying and resolving complex telephony and other associated technology issues.Essential Functions- Collaborates and consults with customers, vendors, and contractors to provide expert technical solutions in support of contracts in a fast paced and demanding environment. - Follows up with customer contacts to ensure satisfactory resolution - Reports findings, tracks progress, and documents customer communication within incident management system - Manages workload in a manner that meets defined Service Level Objectives - Demonstrates high standards of conduct and ethics as well as appropriate judgment, independence, and discretion - Develops positive working relationships with internal and external customerThis role is offering 25LPA and is required onsite 3 days a week.

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