Guest Relations Executive

3 weeks ago

Surat, Gujarat, India goSTOPS Full time

Job Title: Guest Relations Executive / Senior Guest Relations Executive

Location: Nainital / Mukteshwar / Mussoorie

We are looking for a Guest Relations Executive / Senior Guest Relations Executive to join our team at goSTOPS, India's fastest-growing backpacker hostel brand. As a key member of the team, you will be responsible for ensuring an exceptional guest experience at our properties in North India, fostering a welcoming and vibrant atmosphere for all visitors.

Roles and Responsibilities

● Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent

customer service throughout their stay.

● Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate

completion of all necessary documentation.

● Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant

departments when necessary.

● Administrative Support: Maintain and organize files, records, and documents, updating them as

needed. Create and manage spreadsheets for reporting and operational needs.

● Property Management Support:

○ Conduct inventory checks and maintain records.

○ Assist in the procurement of monthly supplies.

○ Step in as the property in-charge during the absence of the property manager.

● Food and Beverage Assistance: Support the service of food and beverages to ensure guest

satisfaction.

● Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.

● Cross-Location Travel: Be willing to travel to other properties in South and West India when

required.

Qualifications/Knowledge/Experience

● A minimum of 6 months of industrial training or relevant experience in hospitality.

● A pleasant personality and excellent verbal and written communication skills.

● Final-year student or graduate from a Hotel Management program is preferred.

● Flexibility and enthusiasm for traveling across our properties.

What We Offer

● Compensation: A competitive salary, plus PLI, Provident Fund, and ESIC.

● Performance Incentives: Performance-linked incentives of up to 35% of the gross salary.

● Additional Perks: Complimentary accommodation and meals provided by the company.

● The opportunity to work at multiple PAN India locations with a focus on North regions.

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