IT Associate

Company DescriptionInnobot Health leverages advanced technology, including AI, Healthcare Digitization, and Robotic Process Automation, to streamline and automate repetitive tasks in hospital, physician, and dental group workflows. By offering efficient solutions for processes like eligibility checks, payment posting, and medical record requests, Innobot Health enables organizations to reduce costs and improve productivity. The company employs automation to deliver scalable and cost-effective results. Innobot Health is committed to empowering clients by optimizing operations through innovative technologies and measurable ROI.Role DescriptionThis is a full-time, on-site role based in Colombo for an IT Associate. The IT Associate will be responsible for managing and maintaining IT systems, providing technical support, troubleshooting hardware and software issues, and ensuring the successful implementation of cloud-based and local IT solutions. Additionally, the role entails collaborating with team members, handling IT-related communication, and optimizing system operations.· Provide Level 1/Level 2 support for hardware, software, and network issues.· Troubleshoot desktops, laptops, printers, mobile devices, and peripherals.· Install, configure, and update operating systems and applications.· Maintain IT asset and inventory records, including hardware, software, and accessories.· Handle asset issuance, returns, and warranty tracking.· Support IT projects such as upgrades, deployments, and migrations.· Assist with onboarding/offboarding, device setup, and user account creation.· Document procedures, troubleshooting steps, and basic knowledge articles.QualificationsProficient communication skills for effective collaboration and issue resolutionExperience with Windows operating systems, including system maintenance and troubleshootingGood understanding of Windows, Microsoft 365, and basic networking.Ability to solve technical problems efficiently and independentlyStrong organizational and time-management skillsRelevant certifications in IT or cloud technologies are a plusBachelor’s degree in Information Technology, Computer Science, or a related fieldShift Time - USA Shift (7.00 PM - 4.00 PM)