Front Office Manager
2 days ago
PURPOSE To manage and oversee Front Office operations, ensuring exceptional guest experiences, smooth day-to-day functioning, and adherence to service standards. The role focuses on leading and developing the team, optimizing operational efficiency, and fostering a culture of professionalism and guest-centric service while aligning with organizational goals and values.KEY ORGANIZATIONAL RELATIONSHIPS Reports to : General Manager Reporting Roles:Assistant Front Office Manager, Front Office Supervisors, Guest Relations Supervisors, Front Desk Associates, Bell Desk & Concierge Team Interacts with: External - Members, Guests, Vendors, Consultants, Service Providers, Government Authorities Internal - Department Heads, Supervisors, Staff, Contractual StaffKEY RESPONSIBILITIES Drive Operational Excellence Lead and oversee daily front office operations, ensuring seamless guest check-in, check-out, and service delivery aligned with brand standards. Implement operational strategies to enhance efficiency, guest satisfaction, and profitability. Monitor budgets, forecast resource requirements, and control departmental expenses to achieve financial targets. Applied Learning Foster a culture of continuous learning by implementing on-the-job training and skill enhancement programs for front office staff. Apply insights from guest feedback, industry trends, and operational data to refine service processes and improve team performance. Encourage cross-training within the team to build multi-skilled employees capable of handling diverse operational scenarios. People Management Recruit, train, and mentor front office team members to deliver exceptional service and uphold brand values. Conduct regular briefings, coaching sessions, and performance reviews to align individual goals with operational objectives. Build a motivated, collaborative, and service-driven work culture. Business & Financial Acumen Collaborate with revenue and sales teams to maximize room occupancy, rates, and yield. Oversee billing accuracy, cash handling, and credit control to safeguard financial integrity. Analyze revenue reports and variances, implementing corrective measures to meet financial goals. Leadership Act as the key contact for VIP guests, ensuring personalized attention and high service standards. Lead by example in professional conduct, problem-solving, and decision-making. Represent the hotel at networking events, guest functions, and industry gatherings. Compliance & Risk Management Ensure adherence to SOPs, brand policies, and statutory requirements. Maintain data accuracy in the Property Management System (PMS) and safeguard guest information. Oversee safety, security, and emergency procedures, ensuring team readiness. Occupational Health & Safety Responsibilities Champion the implementation and enforcement of OH&S standards across front office operations. Monitor safety risks, conduct drills, and update emergency response plans. Record and investigate incidents, implement preventive measures, and ensure continuous improvement in safety practices.JOB REQUIREMENTS / HIRING PROFILEQUALIFICATIONS Hotel Management Graduate preferred; other graduates with strong hospitality experience may be considered.WORK EXPERIENCE 10–12 years of progressive experience in front office operations within the hospitality industry, with at least 3–5 years in a managerial role in a luxury or premium property.
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Front Office Manager
4 days ago
New Delhi, India Orion Group Of Hotels Full timePosition: Front Office ManagerLocation: Green Park, New DelhiAbout the Role Front Office Manager will be responsible for overall front office operations, guest experience at reception, and smooth coordination with all departments. The candidate must be from a hotel background only and should have handled a similar role in a branded / organized hotel.Key...
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Front Office Manager
4 days ago
New Delhi, India Orion Group Of Hotels Full timePosition: Front Office ManagerLocation: Green Park, New DelhiAbout the Role Front Office Manager will be responsible for overall front office operations, guest experience at reception, and smooth coordination with all departments. The candidate must be from a hotel background only and should have handled a similar role in a branded / organized hotel.Key...
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Front Office Manager
4 days ago
New Delhi, India Orion Group Of Hotels Full timePosition: Front Office ManagerLocation: Green Park, New DelhiAbout the Role Front Office Manager will be responsible for overall front office operations, guest experience at reception, and smooth coordination with all departments. The candidate must be from a hotel background only and should have handled a similar role in a branded / organized hotel.Key...
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Front Office Manager
9 hours ago
new delhi, India Orion Group Of Hotels Full timePosition: Front Office ManagerLocation: Green Park, New DelhiAbout the Role Front Office Manager will be responsible for overall front office operations, guest experience at reception, and smooth coordination with all departments. The candidate must be from a hotel background only and should have handled a similar role in a branded / organized hotel.Key...
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Front Office Manager
4 days ago
New Delhi, India Orion Group Of Hotels Full timePosition: Front Office Manager Location: Green Park, New Delhi About the Role Front Office Manager will be responsible for overall front office operations, guest experience at reception, and smooth coordination with all departments. The candidate must be from a hotel background only and should have handled a similar role in a branded / organized hotel. Key...
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Front Office Manager
4 days ago
New Delhi, India Orion Group Of Hotels Full timePosition: Front Office Manager Location: Green Park, New DelhiAbout the Role Front Office Manager will be responsible for overall front office operations, guest experience at reception, and smooth coordination with all departments. The candidate must be from ahotel background onlyand should have handled a similar role in a branded / organized hotel. Key...
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Front Office Manager
3 days ago
New Delhi, India Orion Group Of Hotels Full timePosition: Front Office Manager Location: Green Park, New Delhi About the Role Front Office Manager will be responsible for overall front office operations, guest experience at reception, and smooth coordination with all departments. The candidate must be from a hotel background only and should have handled a similar role in a branded / organized hotel. Key...
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Front office manager
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New Delhi, India Orion Group Of Hotels Full timePosition: Front Office ManagerLocation: Green Park, New DelhiAbout the RoleFront Office Manager will be responsible for overall front office operations, guest experience at reception, and smooth coordination with all departments. The candidate must be from a hotel background only and should have handled a similar role in a branded / organized hotel.Key...
