G1 Global

4 weeks ago

Hyderabad, India Raytex IT Services Full time

Head - Client Engagement & Hospitality. Role Summary:- We are looking for a service-obsessed leader to drive premium client experiences for high-net-worth families.- This role blends elite hospitality standards, ensuring every touchpoint reflects discretion, empathy, and excellence. Key Responsibilities: HNW Client Relationship Management:- Serve as the primary relationship lead for HNW families-anticipating needs, resolving concerns, and building lifelong trust. Luxury Experience & Service Design:- Create and refine white-glove protocols that mirror luxury hospitality, with a focus on confidentiality, responsiveness, and personalization. End-to-End Service Oversight:- Streamline concierge operations from onboarding to ongoing care, ensuring seamless coordination with internal teams. Cross-Functional Leadership (Leadership):- Lead and inspire a high-performing service team, driving continuous training in empathy, privacy, and elevated service etiquette. Experience Innovation:- Leverage client insights to evolve offerings, influence product direction, and scale the Service experience with consistency and flair. Requirements:- Degree in Hospitality or Business with 3-5+ years of experience in premium hospitality, luxury wellness, or concierge service.- Proven exposure to HNW client servicing and team leadership.- Excellent communication, problem-solving, and relationship-building skills.- Deep understanding of luxury service psychology.- Startup agility with a passion for service personalization. (ref:iimjobs.com)

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