G1 Global

Head - Client Engagement & Hospitality.

Role Summary:

- We are looking for a service-obsessed leader to drive premium client experiences for high-net-worth families.

- This role blends elite hospitality standards, ensuring every touchpoint reflects discretion, empathy, and excellence.

Key Responsibilities:

HNW Client Relationship Management:

- Serve as the primary relationship lead for HNW families-anticipating needs, resolving concerns, and building lifelong trust.

Luxury Experience & Service Design:

- Create and refine white-glove protocols that mirror luxury hospitality, with a focus on confidentiality, responsiveness, and personalization.

End-to-End Service Oversight:

- Streamline concierge operations from onboarding to ongoing care, ensuring seamless coordination with internal teams.

Cross-Functional Leadership (Leadership):

- Lead and inspire a high-performing service team, driving continuous training in empathy, privacy, and elevated service etiquette.

Experience Innovation:

- Leverage client insights to evolve offerings, influence product direction, and scale the Service experience with consistency and flair.

Requirements:

- Degree in Hospitality or Business with 3-5+ years of experience in premium hospitality, luxury wellness, or concierge service.

- Proven exposure to HNW client servicing and team leadership.

- Excellent communication, problem-solving, and relationship-building skills.

- Deep understanding of luxury service psychology.

- Startup agility with a passion for service personalization.