Cloud Support/Operations Engineer II

6 days ago

Pune, Maharashtra, India Strategy Full time

Job Description :

Job Location : Pune.

Role :

The Cloud Product Specialist are responsible for the maintenance, upgrades and automation which support the security and stability of MicroStrategy Cloud Environments.

This person uses his/her knowledge to ensure that team members have all the tooling necessary for their activities, and also owns the relationship with software development teams to improve our platform.

To succeed in this role this person must be passionate about our technology, thrive in challenging situations, have an eye for continuous improvement, and have a strong desire to help others.

Responsibilities :

- Take ownership of cross-team issues and Cloud service issues including pro-actively communicating across teams to coordinate activities

- Create automation and experiment with the latest technologies for next-generation product backends in AWS and Azure

- Identify and drive opportunities for improving the MicroStrategy Cloud Environment service and infrastructure maintenance/management

- Effectively engage, communicate, and partner with our software development teams to improve the platform.

- Provide direct support for customer upgrades, strategic customer escalations, and feature validation.

- Resolve customer escalations and develop preventative methods

- Design and run automated tests.

- Continuously improve software development, building, testing, and deployment processes

- Design for quality, robustness, and performance, with common principles, patterns, and best practices

- Collaborate, support and communicate effectively with team members in the same or different time zones

Qualifications :

- Bachelor's degree in Computer Science, Computer Engineering, Software Engineering or a related discipline

- Experience with Python, Ansible, Jenkins, container technology (Docker/Kubernetes) and PowerShell

- Experience with RedHat, Amazon Linux, and Windows systems

- Minimum of 6 years of IT customer service experience / strong customer focus

- Minimum of 4 years of hands-on experience working with cloud technologies on AWS/Azure

- Minimum of 1 year of MicroStrategy Platform troubleshooting knowledge, usage, or administration knowledge

- Able to support MicroStrategy customers during their working hours between 12:00pm and 9:00pm IST.

- Strong analytical and troubleshooting skills and experience

- Strong time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure

- Proven ability to mentor/teach others on technical matters

- Excellent oral and written English communication skills

- Willing to work from Pune office 5 days a week

(ref:hirist.tech)

  • DevOps Engineer II

    3 days ago

    Pune, Maharashtra, India Critical Start Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    OverviewWe are seeking a DevOps Engineer II to join the Critical Start Technologies Private Ltd. team, operating under the Critical Start umbrella, for our India operations. The ideal candidate brings 3-5 years of hands-on experience in cloud-native infrastructure, CI/CD automation, and Infrastructure as Code. You bring advanced skills in AWS and Terraform,...

  • Cloud Infrastructure Engineer II

    5 days ago

    Pune, Maharashtra, India Medallia Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Overview:Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.We believe that every experience is a memory that can last a lifetime. Experiences...

  • Chief Cloud Engineer

    20 hours ago

    Pune, Maharashtra, India beBeeSoftware Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job OverviewWe are seeking a senior software engineer to scale and maintain our cloud infrastructure using cutting-edge technologies. This role involves pipeline tooling, deployment, and management of our platform throughout its lifecycle, as well as contributing to open-source projects.Key Responsibilities:Maintain and enhance our infrastructure deployment...

  • Network Cloud Security Engineer

    8 hours ago

    Pune, Maharashtra, India APPLIED CLOUD COMPUTING PRIVATE LIMITED Full time

    Job Title : Network Multi-cloud Project and Technical Assistant. Location : Pune. Job Type : Full-Time. Job Overview :The Network Multi-Cloud Project and Technical Assistant will support network cloud initiatives by assisting project managers and technical teams with planning, implementation, and coordination of cloud network projects. This role involves...

  • Software Engineer II

    2 weeks ago

    Pune, Maharashtra, India JPMC Candidate Experience page Full time US$ 1,20,000 - US$ 2,00,000 per year

    You're ready to gain the skills and experience needed to grow within your role and advance your career — and we have the perfect software engineering opportunity for you.As a Software Engineer II at JPMorgan Chase within the Chase Travel, you are part of an agile team that works to enhance, design, and deliver the software components of the firm's...

  • Software Engineer II

    2 weeks ago

    Pune, Maharashtra, India Chase- Candidate Experience page Full time US$ 1,00,000 - US$ 1,50,000 per year

    You're ready to gain the skills and experience needed to grow within your role and advance your career — and we have the perfect software engineering opportunity for you.As a Software Engineer II at JPMorganChase within the Chase Travel division, you are part of an agile team that works to enhance, design, and deliver the software components of the firm's...

  • cloud support engineer

    4 weeks ago

    Pune, Maharashtra, India Randstad Full time

    Role - Cloud Support Engineer QualificationsBachelor's degree in Computer Science, Computer Engineering, Software Engineering or a related disciplineExperience with Python, Ansible, Jenkins, container technology (Docker/Kubernetes)  and PowerShellExperience with RedHat, Amazon Linux, and Windows systemsMinimum of 3 years of IT customer service experience /...

  • Cloud Administrator/Support Engineer

    2 days ago

    Pune, Maharashtra, India People Prime World Wide Full time

    About Company :They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation.We guide customers from whats now to whats next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and Client :Our...

  • Software Engineer II

    5 days ago

    Pune, Maharashtra, India Barclays Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Join us as a Software Engineer II at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings,...

  • Software Engineer II

    5 days ago

    Pune, Maharashtra, India Barclays Full time US$ 90,000 - US$ 1,20,000 per year

    Join us as a Software Engineer II at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings,...