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System Administrator

3 months ago

Kochi, India HashRoot Limited Full time

Are you passionate about providing exceptional customer service and solving technical issues? We are seeking a skilled System Administrator to provide remote technical support to end users in a variety of small to medium-sized businesses. As a System Administrator, you will play a crucial role in resolving technical issues reported by our clients. The ideal candidate will have a strong background in troubleshooting hardware and software problems, providing excellent customer service, and ensuring the smooth operation of IT systems.


Responsibilities:

  • Manage and administer Windows Server environments.
  • Handle Active Directory (AD) management and configuration.
  • Provide support for Outlook-related issues and configurations.
  • Oversee and troubleshoot Office 365 applications (experience with Office 365 is a plus).
  • Implement security measures to safeguard systems and data.
  • Collaborate with cross-functional teams to ensure IT infrastructure aligns with business needs.
  • Perform regular system monitoring, backups, and performance tuning.
  • Stay up-to-date with industry best practices and emerging technologies.
  • Install, deploy, and troubleshoot primarily Windows-based computers.
  • Manage Windows Server environments, including installation, configuration, and maintenance.
  • Administer Active Directory, user management, and group policy implementation.
  • Ensure security and optimal performance of Windows Servers.
  • Implement and maintain server monitoring solutions to proactively identify and address potential issues.
  • Respond promptly to server alerts, ensuring minimal downtime and optimal performance.
  • Conduct regular server health checks and performance assessments.
  • Monitor network infrastructure to identify and resolve connectivity issues.
  • Implement network monitoring tools to track bandwidth usage, network latency, and overall network health.
  • Collaborate with network engineers to optimize network performance.
  • Develop and execute patch management strategies for servers and workstations.
  • Ensure timely application of security patches and updates.
  • Document and communicate the patching process to end-users and stakeholders.
  • Implement and manage backup solutions for data protection and quick recovery.
  • Regularly test backup and recovery procedures to validate effectiveness.
  • Define backup policies and retention periods in collaboration with stakeholders.


Qualifications:

  • Proven experience as a Windows Administrator or in a similar role.
  • In-depth knowledge of Windows Server operating systems.
  • Familiarity with Active Directory and Windows AD administration.
  • Experience with Outlook configuration and troubleshooting.
  • Knowledge of Office 365 is desirable but not mandatory.
  • Strong problem-solving and communication skills.
  • Ability to work independently and collaboratively in a team environment.