Resident Manager- Gurgaon/Hyderabad

1 month ago

Gurugram, India Housr Full time

Who we are:

- Housr is a unique co-living platform that fosters mega-communities through state-of-the-art, super-aggregated, tech-enabled shared spaces for young working professionals.

- Founded in 2018 by real estate veterans Deepak Anand. Housr offers easy, hassle-free living, with the largest network and scale of co-living spaces, connecting like-minded communities. Housr's vision is to truly transform the way millennials live with high-quality co-living spaces, which make their lives easier, more convenient, fulfilling, and memorable.


Housr Homes:

- Fully furnished and managed residences across prime locations close to working hubs and commercial spaces.

- We ensure living in a new city is completely hassle-free with high safety standards and premium services.

- These are specifically designed to cater to couples and individuals who are tech-savvy and prefer an urban style of living.


What the job involves:

-We are looking to hire highly energetic individuals with great communication, an impressive personality with high confidence, and a hustler mindset

-We need 1-4 years of experience with a desire to grow an early-stage startup.

-If you like making people smile, this role is for you. You would act as an on-ground operations machine at Housr properties to ensure that the Housr residents have the most hassle-free experience.

-You will be responsible for managing the entire P&L for the assigned property.

-In this crucial role, it will be up to you to ensure that Housr buildings have the highest standard of living.

-Your work will directly impact the customer experience a most important metric for Housr.


Candidate has to stay at the property and: -

 Oversee customer service & support processes and organize them to enhance

customer satisfaction.

 Supervise staff from different direct/indirect departments and provide constructive

feedback.

 Ensure that the company runs with legality and conformity to established

regulations.

 Help to create a friendly team environment, providing support to colleagues &

residents.

 Act as a role model for the team; setting and promoting a high level of service

standards.

 Drive efficiencies for reactive and planned business.

 Manage the shift supervisor/s in scheduling the overall teams working activities.

 Vendor management and SLAs.

 Plan and organize effectively, with excellent attention to detail and problem-solving

skills.

 Effectively engage with customers, colleagues and team members alike.

 Ensuring that security and safety regulations are met.

 Managing the overall P&L and sales for the property.


Prerequisites:

He/she should have excellent communication skills.

Candidate has to be ready to stay at the property. Accommodation and food

will be provided by Housr.


Qualifications:

Graduate with a bachelor degree. Preference would be given to someone with

a bachelor’s degree in Hotel Management.


Experience:

 Minimum 1-4 years of experience in a five-star hotel or Co-living setup.

 Must be good at handling customer issues.

 Should have handled operations, including maintenance, cleanliness and

efficiency

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