Escalation Engineer

6 days ago

Amravati, India Quick Heal Full time

Role: Escalation Engineer

Location: Pune

Type: Fulltime


Must Have Skills: Windows, Cybersecurity, Wireshark


Role & responsibilities

  • Manage enterprise escalations coming from customers/support team/other R&D groups.
  • Triage and troubleshoot critical customer cases.
  • Guide support teams to manage customer escalations.
  • Cooridnate with R&D teams to fix customer issues.
  • Track to fixes delivery for customers till deployment.
  • Track fixes (customer-reported issues) in all applicable future releases.
  • Communication to stakeholders.

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