
Lead Application/ Production Support
4 weeks ago
Job Description:
Monitoring and Incident Management:
- Serve as the primary contact responsible for the overall application like front office, Middle office applications into Investment Banking.
- Respond promptly to system alerts, incidents, and user-reported issues.
- Investigate and analyse incidents to determine their root causes. Troubleshooting and Issue Resolution:
- Diagnose and resolve technical issues related to applications, databases, and integrations.
- Coordinate with development teams to implement fixes and enhancements.
- Provide timely updates to stakeholders on the status of ongoing incidents.
Documentation and Knowledge Management:
- Maintain accurate records of incidents, solutions, and changes in the production environment.
- Create and update support documentation, knowledge base articles, and standard operating procedures (SOPs). Change Management and Release Support:
- Assist in the planning and execution of application releases and updates.
- Conduct impact assessments for proposed changes to production systems.
- Ensure adherence to change management processes and policies.
Education & Experience:
- Bachelor's degree in computer science, Information Technology, or a related field.
- 8+ years of experience in supporting business applications.
- Good have experience in AWS
- Proven experience in a similar role, providing technical support for enterprise-level software applications.
- Strong understanding of software development lifecycle and ITIL processes.
- Experience with ticketing systems such as Jira.
- Proficiency in troubleshooting Unix/Linux environments.
- Experience with database technologies such as SQL Server
- Knowledge of programming languages scripting languages (Shell, Python etc.)
- Excellent communication skills, with the ability to explain technical concepts to nontechnical users.
- Ability to work independently and collaboratively in a fast-paced environment.
- Strong analytical and problem-solving skills
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