Senior Principal Consultant, Solution Architect, SFDC

Ready to build the future with AI?

At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role ofSenior Principal Consultant,Solution Architect, SFDC

We are seeking a proficient Salesforce Solution Architect to join our dynamic team. Your role will be to design and develop tailored solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals. Our ideal candidate will have deep experience with Salesforce architecture and a solid understanding of business process development. Ultimately, your role will be to ensure the successful implementation of Salesforce solutions to meet business goals and deliver high value to our clients.

Responsibilities: 

Design and build high-performance, reusable, and reliable Salesforce solutions.

Identify business processes that can be improved by implementing Salesforce.

Develop customized solutions within the Salesforce platform.

Communicate with project managers, clients, and other developers to design cohesive project strategies and ensure effective collaboration.

Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives.

Conduct research into clients’ use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions.

Lead business process redesign, roadmap planning, and identifying touch points in multi-cloud implementations.

Develop strong client relationships by building trust, rapport, and positive working relationships with key sponsors, stakeholders, and team members.

Remain current with leading-edge industry and technology drivers and innovations including the Salesforce product set.

Manage discussions with various levels of customer’s business stakeholders.

Identify and help build services offerings to support rapid time to value for Salesforce implementations.

Liaise with Salesforce product teams to support client implementations.

Maintain a target billable utilization aligned to the role.

Validate solution components, lead customer walkthroughs, and provide guidance to the project manager for key issues/risks to the project.

Work with internal and customer stakeholders to create prototypes, proof of concepts, and sample mockups as a means of eliciting and defining business requirements.

Create and own user stories/business requirements document as an outcome of the requirements gathering sessions.

Qualifications we seek in you

Minimum qualifications

B.E or B.Tech or MCA

Proven experience as a Solution Architect, with a strong understanding of Salesforce's platform.

Must have experience in at least 3 cloud system Sales/Service/Data cloud

Deep understanding of user-centered design methods and standard processes.

Ability to thrive in a fast-paced, collaborative environment.

Excellent problem-solving and communication skills.

Attention to detail and a strong sense of aesthetics.

Preferred qualifications

Certifications in Salesforce/Product Owner

Years of experience in Salesforce ecosystem.

Must be able to apply design thinking in the business processes.

Must have done at least solutioning with 2-3 large implementations individually or in lead capacity.

Understand the business problem and convert the problem into value stream.

Excellent skills in persuasion and documentation using excel, word document, graphics etc.

Expertise in any of the tools like draw.io, visio, lucidchart. Modelling tools knowledge is a must.

Archimate is an additional advantage.

DataModelling capability including creation or ERD.

Self-motivated and capable to takedecisions work in ambiguous situation.

Why join Genpact?

Lead AI-first transformation – Build and scale AI solutions that redefine industries

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

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