Support & Integrations Engineer

15 hours ago

New Delhi, India Pramaan Labs Full time

Support & Integrations EngineerLocation: Bengaluru/GurugramType: Full-timeCompensation: 16–20 LPA (depending on experience)We’re hiring a Support & Integrations Engineer on behalf of a fast-growing SaaS company transforming how e-commerce merchants manage their inventory and data. You will be one of the earliest technical hires driving onboarding success, API and data integrations, internal tooling, and cross-functional collaboration.If you enjoy debugging, building, and owning customer-facing technical workflows end-to-end, this role is for you.What you'll do- Lead technical onboarding for new merchants, resolving integration and data issues - Debug API integrations, webhooks, authentication flows, and data pipelines (Shopify and others) - Build & maintain internal tools (Python/Next.js) that supercharge the customer success team - Work closely with Engineering & Product to diagnose and resolve complex issues - Perform root-cause analyses, implement preventive measures, and improve onboarding flows - Communicate clearly with global stakeholders and guide merchants through technical challenges - Own integration health, data accuracy, and overall onboarding experience end-to-endQualificationsMust-haves:- 4–8 years in technical support engineering, solutions engineering, backend engineering, or integrations - Strong Python for scripting, debugging, and small tool development (FastAPI is a plus) - Strong SQL skills; experience debugging data inconsistencies across systems - Experience troubleshooting REST APIs, auth flows, JSON payloads, and webhook issues - Excellent communication skills — comfortable working with international stakeholders - A proactive, problem-solving mindset with ownership and customer empathy - Comfort in fast-paced startup environments with ambiguity and shifting prioritiesPreferred Qualifications- Experience with Shopify, Amazon, or other e-commerce APIs - Experience working in a SaaS tech company or digital product team - Familiarity with PostgreSQL, MongoDB, or analytical databases - Experience building small internal tools to automate workflows - Exposure to ticketing systems and debugging tools like Zendesk, Sentry, DatadogTech StackBackend: Python, FastAPIData: PostgreSQL, MongoDB, QuestDB, ClickHouseInfra: GCP, DockerInternal Tools: Next.jsTooling: GitHub, Sentry, Datadog, HubSpot, ZendeskWhy this role mattersYou’ll be the technical backbone enabling merchants to get value from day one.Your work will directly influence onboarding quality, product reliability, and internal tooling efficiency.As a senior member of this function, you’ll help shape integrations, support operations, and customer-facing engineering for years to come.What's Offered- Competitive salary (16–20 LPA) - High ownership in a new but critical function - Hybrid/remote flexibility - Growth paths into Integrations Engineering, Solutions Engineering, or Product - Direct visibility with engineering, product, and CX leadershipThis role is hired through Pramaan Labs, a machine learning and product engineering firm partnering with high-growth startups to build scalable systems across data, AI, and product domains.

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