Customer Service Specialist
3 weeks ago
Job Posting: Web Chat & Social Media Support SpecialistLocation: On-site- Kharadi Pune Shift: 24x7 Rotational-Self Travel Experience: 3–4 Years (Web Chat for US clients)About the Role We are looking for a highly skilled Web Chat & Social Media Support Specialist to manage real-time customer interactions across web chat and social media platforms. The ideal candidate has exceptional written English skills, understands social media engagement dynamics, and can respond to customer queries using free-form communication rather than strict scripts.Key Responsibilities • Handle customer interactions via web chat and social media platforms with high accuracy and professionalism • Draft clear, grammatically correct, and empathetic responses in English • Manage and resolve customer questions, concerns, and feedback in a timely manner • Use free-flow communication style while maintaining brand tone and service quality • Collaborate with internal teams to escalate and resolve complex issues when required • Maintain performance metrics including response time, quality scores, and customer satisfactionRequired Skills & Qualifications • 3–4 years of experience managing web chat processes for US clients • Excellent written and communication skills in English • Strong understanding of social media channels and customer interaction norms • Ability to think creatively and respond with appropriate tone and context • Comfortable working in a 24x7 environment with rotational shifts • Strong multitasking, problem-solving, and time-management skills Preferred • Prior BPO / Customer Success / Online Community Support experience • Knowledge of CRM or chat support tools
-
Customer Service Specialist
3 weeks ago
New Delhi, India Perpenny Full timeCompany DescriptionPerPenny is a dynamic startup providing a platform for posting projects and hiring skilled workers on an hourly or daily basis. With features like skill matching, secure payments, and 24/7 support, PerPenny revolutionizes the freelance landscape. Employers save time finding talent, while freelancers gain access to a wide array of...
-
Customer Service Specialist
2 days ago
New Delhi, India Dewyskin Full timeCompany DescriptionDewyskin is a dynamic digital marketing and customer engagement company, specializing in authentic video reviews for leading beauty, wellness, and lifestyle brands on platforms like Amazon, Flipkart, Instagram, Facebook, and YouTube Shorts. Our focus is on helping businesses build trust and enhance online reputation through genuine...
-
Customer Service Specialist Opportunity
2 days ago
new delhi, India beBeeInsurance Full timeCustomer Service Specialist OpportunityWe are seeking a skilled Customer Service Specialist to manage customer inquiries and provide support for our day-to-day operations.Handle customer queries related to motor and health insurance, including policy details, inspections, endorsements, ownership transfers, and NCB certificates.Assist customers with health...
-
Customer Service Specialist
6 days ago
New Delhi, India ShopKapaas Full timeCompany Description We suggest you enter details here.Role Description This is a full-time, on-site role for a Customer Service Specialist based in Delhi, India. The role involves providing exceptional customer support, promptly addressing inquiries, resolving issues with professionalism, and ensuring superior customer experiences at every interaction. The...
-
Customer Service Specialist
22 hours ago
New Delhi, India Moonpreneur Inc Full timeAbout Company: Moonpreneur Inc. is a Silicon Valley ed-tech company on a mission to upskill students between 7-17 years and with tech and entrepreneurial skills. With a focus on STEAM and future-oriented streams, Moonpreneur aims at empowering young innovators with knowledge and means to excel in their chosen area of interest. Our program helps children...
-
Customer Service Specialist
2 weeks ago
New Delhi, India VINFAST Full timeOverview:We are looking for a Customer Care Specialist to join our team supporting the Indian market, responsible for providing world-class customer service and support to our clients in the automotive industry. The ideal candidate must have prior experience in automotive customer care (car or motorcycle) and be passionate about delivering high-quality...
-
Customer Service Specialist
2 weeks ago
New Delhi, India WhizCrow Full timeLocation: MIDC, Andheri East, MumbaiEmployment Type: Full-Time (contract)Work Schedule: 5 Days a Week (Rotational Offs)Process Timings: Rotational shifts, including night shiftsRemuneration -As per industry standards and capabilitiesOnly apply if you can join immediately, & Only Mumbai CandidatesAbout WhizCrowWhizCrow is a global Brand Authority Management...
-
Customer Service Specialist
3 weeks ago
New Delhi, India Vigoure MMA and Fitness Full timeAs a Customer Experience Specialist at Vigoure Mixed Martial Arts, you'll be the friendly voice connecting with our community! Your main goal is to ensure every person, from new inquiries to long-term members, has an outstanding experience with us. You'll help new people discover Vigoure, support our existing members in making the most of their journey, and...
-
Customer Service Specialist
3 weeks ago
New Delhi, India Vigoure MMA and Fitness Full timeAs a Customer Experience Specialist at Vigoure Mixed Martial Arts, you'll be the friendly voice connecting with our community! Your main goal is to ensure every person, from new inquiries to long-term members, has an outstanding experience with us. You'll help new people discover Vigoure, support our existing members in making the most of their journey, and...
-
Customer Service Support Specialist
1 week ago
New Delhi, India New Wave Marine Insurance Full timeCompany DescriptionNew Wave Marine is a trusted provider of marine and outdoor insurance in Australia. Our experienced team is dedicated to delivering exceptional customer service and helping you find the right coverage options for your specific needs. We offer a variety of policies, ranging from third-party only coverage to comprehensive protection, to suit...
