ServiceNow Architect

1 month ago

Bengaluru, India Ekfrazo Technologies Private Limited Full time

Key Skills: ServiceNow ITSM Implementation/ Integration/ Solution Roadmap/ Communication

Description :

- ServiceNow Architect will primarily focus on designing and delivering ServiceNow ITSM solutions that are developed on dedicated and/or shared service tenant platforms.

- He/She adapts existing methods and procedures to create possible solutions to moderately complex problems.

- He/She understands the strategic direction set and uses considerable judgment to determine solution and seeks guidance on complex problems.

- He/She determines methods and procedures on new assignments and collaborates with other team members.

- The primary interaction is with CoE Lead/Principal Architect and may interact with peers and/or other management levels.

- Designing, building, testing, and deploying ITSM solutions in ServiceNow for MSP and/or dedicated customers

- Develop, design CMDB and other ITSM modules , workflows and catalog requests

- Provide software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations

- Obtain and analyze business requirements, recommend solutions that deliver customer value focusing on usability, performance, flexibility, testability and standardization

- Design, develop, publish and maintain visualizations/dashboards based on various BI reporting requirement Knowledge on integrating ServiceNow with 3rd party tools and applications (AIOps, APM, ESM, Cloud) like Nagios, SolarWinds, Splunk, New Relic, Azure/AWS Public Cloud, and others Knowledge on integrating ServiceNow with other ITSM tools like ServiceNow, Remedy, Cherwell, Jira, SummitAI and others Collaborate with teams as needed to integrate systems, develop, and execute cross-platform solutions

What is the experience required :

- Overall 10+ years of IT experience with 5+ years of experience in design, implementation, administration, configuration/development of the ServiceNow ITSM, ITOM, ITAM platform and IT Process Automation

- ServiceNow Experience should include tool configuration, design work, technical configuration, and deployment of ITSM modules


- Design Creation and/or customization of the core applications of CMDB, Incident, Problem, Change and Release, Service Level Management, Event Management, Knowledge Management, Service Catalog, CSATs, Dashboards & Reporting, Out of the box and Custom Integrations ITAM modules


- End to end asset lifecycle management ITOM modules: Discovery, Event Management, Cloud Management Business and System/Process Automation (Orchestration) experience

- Experience with working or developing in any one of the following programming languages: JavaScript, PHP, C, Java, Perl, Shell, Python or any other Background in ITIL and ITSM with excellent business acumen and problem-solving aptitude


What are the competencies required :


- Design and delivery of technical solutions based on the ServiceNow platform


- Leadership skills in technical initiatives


- Generating detailed documentation and Communications that clearly articulate solutions and the ability to perform demonstrations


- Understanding of Configuration Management DB aligned to ITIL Web Services Integration (SOAP, REST, and JSON)

- Experience implementing systems using the Agile/Scrum methodology

- Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design


- Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions

- ITIL certifications and ServiceNow Certifications is a plus

- Strong consulting skills, ability to establish strong customer relationship with proven abilities to take initiative and be innovative and an analytical mind with a problem-solving aptitude


- Strong responsibility and accountability; sound analysis, resolution, judgment, negotiating and decision-making skills

- BSc/BA/BE/B.Tech in Computer Science, Engineering or relevant field


- Excellent written, presentation, oral communication and interpersonal skills


- Self-directed and capable of working in a dynamic environment


- Ability and enthusiasm to explore and move beyond specific boundaries of technology areas

(ref:hirist.tech)

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