Field Service Engineer

1 day ago

New Delhi, India Waters Corporation Full time

As Field Service Engineer, you are an ambassador of Waters and will bring to the market Waters’ products and services. The candidate will demonstrates a clear grasp of understanding the customers’ business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters, with a primary aim of bringing “customer success”. This position brings a great degree of flexibility working in the field. The role will be designated to either a territory and/or markets.- Installation, performance maintenance, troubleshoot and support Wyatt products and Waters Product suits (HPLC, UPLC, INFORMATICS) - Establish and maintain effective relationships with external and internal customers ensuring their success - Manage customer expectations, by communicating work performed and providing follow up plan if needed - Ensure customer compliance regulations are followed - Deliver system level training at customer sites - Manage service inventory according to Waters policies - Issue field service reports daily to document work performed - Maintain sound knowledge regarding the technology and customers' application demands - Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales - Ensure that quality system procedures and Health & Safety standards are adhered to at all time - Three (3) years of hands-on experience with HPLC and Light Scattering instruments. - One year of light scattering experience. - Knowledge of polymer characterization techniques - Strong communication and interpersonal skills, basic computer skills - Excellent written and verbal communication skills and an excellent familiarity with basic lab techniques, instrumentation, and software. - Excellent organization, motivation, attention to detail, and communication skills are a must. - Valid Driver’s licenseEducation:- Bachelors/Masters Degree in Chemistry or Biology, Engineering or other science related field is desired, will also consider applications with equivalent experience, training and education.Experience:- 10 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics) - 1 year experience on Size Exclusion Chromatography and Light Scattering detectors. - Ability to perform effective system level troubleshooting and providing application support. - Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)Skills:- Must possess a strong customer focus - Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs - Personal sense of integrity - Effective time management skills - System level approach to problem solving - Analytical mindset with a strong drive to resolve open issues - Excellent verbal and written communication skillsTravel:- This role has extensive travel to different states and at short notice . Upto 70% of the time could be spent outstation.

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