
Moolya - Business Analyst - ServiceNow
3 weeks ago
Job Description :
Key Responsibilities :
- Focuses on understanding business needs and translating them into effective solutions within the ServiceNow platform.
- Gather and document requirements, analyze processes, design solutions, and collaborate with stakeholders to ensure successful implementation and user adoption.
- Facilitate workshops, create documentation, support testing.
- Analyzing existing business processes, identifying areas for improvement, and designing new workflows within ServiceNow.
- Collaborating with architects and developers to design ServiceNow solutions that align with business requirements and objectives.
- Creating detailed documentation, including user stories, process flows, use cases, and acceptance criteria with exposure to ADO.
- Working closely with business users, IT teams, and vendors throughout the project lifecycle.
- Facilitating communication between business and technical teams, ensuring alignment and clear understanding.
- Keeping up with the latest ServiceNow features, functionalities, and best practices.
- Participating in agile ceremonies, such as sprint planning, daily stand-ups, and retrospectives.
Qualifications & Experience :
- 10+ years of experience.
- Strong understanding of business processes, particularly in ITSM.
- Experience with ServiceNow platform and its capabilities.
- Excellent communication, interpersonal, and presentation skills.
- Ability to analyze complex business problems and translate them into technical solutions.
- Experience in requirements gathering, documentation, and testing.
- Proficiency in agile development methodologies.
- Experience with stakeholder management.
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