Moolya - Business Analyst - ServiceNow

2 weeks ago

Bengaluru, India MOOLYA SOFTWARE TESTING PRIVATE LIMITED Full time

Job Description :Key Responsibilities :- Focuses on understanding business needs and translating them into effective solutions within the ServiceNow platform. - Gather and document requirements, analyze processes, design solutions, and collaborate with stakeholders to ensure successful implementation and user adoption. - Facilitate workshops, create documentation, support testing.- Analyzing existing business processes, identifying areas for improvement, and designing new workflows within ServiceNow. - Collaborating with architects and developers to design ServiceNow solutions that align with business requirements and objectives.- Creating detailed documentation, including user stories, process flows, use cases, and acceptance criteria with exposure to ADO.- Working closely with business users, IT teams, and vendors throughout the project lifecycle. - Facilitating communication between business and technical teams, ensuring alignment and clear understanding.- Keeping up with the latest ServiceNow features, functionalities, and best practices. - Participating in agile ceremonies, such as sprint planning, daily stand-ups, and retrospectives.Qualifications & Experience :- 10+ years of experience.- Strong understanding of business processes, particularly in ITSM.- Experience with ServiceNow platform and its capabilities.- Excellent communication, interpersonal, and presentation skills.- Ability to analyze complex business problems and translate them into technical solutions.- Experience in requirements gathering, documentation, and testing.- Proficiency in agile development methodologies.- Experience with stakeholder management. (ref:hirist.tech)

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