Manager – P&C Insurance Broker Support Team
3 weeks ago
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Manager – P&C Insurance Broker Support Team( Underwriting)
In this role, you willbe responsible forguiding the team, optimizing processes, ensuring quality, and maintaining client satisfaction. You’ll need to ensure that the team operates efficiently, meets its goals, and delivers high-quality services consistently.In this role, you will be expected to work on strict deadlines, in a high-pressure business environment while being a good team player and will need to lead a team size of ~35 to 50 people.
You will be encouraged to be passionate about the Business goals/challenges and know how to seek these using analytics and technology.
Responsibilities
Lead a team size of ~35 to 50 people, inspire and motivate the team to achieve their goals.
Oversee daily operations and ensure efficient workflow management.
Provide guidance and support to team members for their professional development.
Assign tasks based on individual strengths and project requirements and conduct regular team meetings to discuss progress, challenges, and solutions.
Identify areas for process improvement and implement best practices. Provide ongoing coaching and feedback to help team members improve their performance.
Serve as the primary point of contact for clients regarding service delivery. Ensure that client expectations are met or exceeded. Address client concerns and provide timely resolutions.
Prepare detailed reports on team performance, inventory status, and other relevant metrics. Maintain accurate records of all activities, communications, and decisions. Ensure that documentation is updated regularly and accessible to relevant stakeholders.
Foster a positive work environment by promoting teamwork and collaboration. Implement strategies to prevent conflicts and enhance team cohesion. Address conflicts within the team promptly and fairly.
Ensure that all processes comply with regulatory requirements and SOPs. Conduct regular audits to ensure compliance.
Qualifications we seek in you
Minimum qualifications
Graduate in any stream
Relevant and meaningful years of experience of working in US P&C insurance lifecycle – pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on.
Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation.
Proficient in English language- both written (Email writing) and verbal
A strong attention to detail; analytical skills and the ability to multi-task are important
Preferred qualifications
An Insurance Certification would be an edge
Ability to think long-term strategically and operationally
High customer service orientation.
Excellent written and verbal communication
Excellent statistical knowledge
Highly motivated and achievement oriented
Any Project or GB certification in previous experience would be an edge
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