Customer Experience Specialist
4 weeks ago
About the Role As a Customer Experience Specialist, you are the face of Charitable Impact (client name) and the first point of contact for our users, which include donors, communities, companies, and charities. You are an enthusiastic and driven brand ambassador who nurtures giving journeys through inbound emails, calls, and chats. Support includes educating users on Charitable Impact's features, empowering communities with fundraising strategies, processing transactions, and managing ongoing relationships. As a member of our Donor Engagement and Experience team, you confidently and consistently promote Charitable Impact's products and services while providing excellent user support. You will also play a key role inCustomer Success , ensuring donor satisfaction, identifying opportunities for continued engagement, and helping users achieve their philanthropic goals through proactive follow-ups and personalized guidance.Key Responsibilities Educate users on new features such as fundraising pages and donation matching to help them meet their giving goals. Deliver exceptional service by accurately and efficiently processing transactions and administrative tasks. Manage donor relationships and proactively promote additional services such as the Charitable Investment Program. Drive adoption and retention by engaging with users and communities. Improve internal processes and systems to enhance customer experience, team efficiency, and collaboration. Collect user feedback and contribute to team documentation such as guides and workflows.Preferred Candidate Skills Embody values of trust, teamwork, and accountability. Excellent written and verbal communication skills. Strong ability to manage multiple clients, projects, and priorities in a fast-paced environment. Minimum 5 years of experience in a client-facing role including Customer Support, Voice Support, Email and Chat Support. Prior experience inCustomer Success or Account Managementwith a focus on tracking user outcomes, conducting success reviews, and driving retention is an advantage. Self-motivated and proactive team player who thrives in a remote work environment.Must Have Reliable high-speed internet connection for uninterrupted calls, live chats, and Zoom meetings Quiet, professional home setup suitable for both phone and video interactions Experience working with North American companies or customers with strong awareness of cultural nuances in communication and service delivery Flexibility to provide support during theGiving Season (December) , including potential coverage on Christmas Eve or Day and New Year’s Eve or Day Availability to work non-traditional hours aligned with North American time zones (PST or EST), including adjustments during daylight savings
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Customer Experience Specialist
2 weeks ago
New Delhi, India Glee Kvell Consultant Full timeWe are hiring Customer Experience Specialist for eCommerce industry Location -Gurugram ( Sec-44 ) Key Responsibilities: Actively monitor and explore website user and merchant platforms (web & mobile) to identify bugs, design flaws, confusing flows, and friction points. Simulate end-to-end journeys (e.g., user purchase, merchant listing, onboarding) to...
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Client Relationship Associate
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New Delhi, India Frutta - Corporate Refreshment & Experience Specialist Full timeFrutta is South India’s most preferred one-stop corporate refreshment & experience partner. We aim to do the same by providing an exciting assortment of refreshments and events by seamlessly integrating technology to provide unparalleled hospitality. With an extensive network of top-tier vendors spanning from culinary delights to event management, we...
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Customer Experience Specialist
3 weeks ago
New Delhi, India Posha Full timePosha builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Posha robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our usersSee it in action:**https://bit.ly/howposhaworks**Posha is a fast-growing Series-A funded startup backed by Tier-1 VCsincluding...
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Customer Experience Specialist
4 weeks ago
New Delhi, India Posha Full timePosha builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Posha robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our usersSee it in action: **https://bit.ly/howposhaworks**Posha is a fast-growing Series-A funded startup backed by Tier-1 VCsincluding...
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Customer Experience Specialist
4 weeks ago
New Delhi, India Posha Full timePosha builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Posha robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our usersSee it in action: **https://bit.ly/howposhaworks**Posha is a fast-growing Series-A funded startup backed by Tier-1 VCs including...
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Customer Experience Specialist
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Delhi, Delhi, India Agoda Full time ₹ 2,00,000 - ₹ 4,00,000 per yearAbout AgodaAgoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+...
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Customer Success Specialist
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New Delhi, India Stratawiz Technologies Full timeCompany DescriptionStratawiz Technologies is a software product company that helps enterprise customers accelerate sales performance using game mechanics, behavioral techniques, and sales enablementRole DescriptionThis is a full-time on-site role for a Customer Success Specialist at Stratawiz Technologies in Pune. The Customer Success Specialist will be...
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Customer Success Specialist
2 weeks ago
New Delhi, India Stratawiz Technologies Full timeCompany DescriptionStratawiz Technologies is a software product company that helps enterprise customers accelerate sales performance using game mechanics, behavioral techniques, and sales enablementRole Description This is a full-time on-site role for a Customer Success Specialist at Stratawiz Technologies in Pune. The Customer Success Specialist will be...
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Customer Service Specialist
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New Delhi, India Perpenny Full timeCompany DescriptionPerPenny is a dynamic startup providing a platform for posting projects and hiring skilled workers on an hourly or daily basis. With features like skill matching, secure payments, and 24/7 support, PerPenny revolutionizes the freelance landscape. Employers save time finding talent, while freelancers gain access to a wide array of...
