Customer Service

3 weeks ago

Sahibzada Ajit Singh Nagar, India Aprailic Full time

Company Overview

Aprailic, located in Mohali, is a dynamic company in the Staffing and Recruiting industry, with a team of 2-10 dedicated employees. For more information, visit our website . Aprailic excels in connecting talented individuals with exciting employment opportunities.


Job Overview

We are seeking a Fresher for the role of Customer Service at Aprailic's Mohali headquarters. This is a full-time position ideal for individuals who are passionate about delivering excellent customer support. The role does not require prior work experience, making it an excellent opportunity for recent graduates or individuals entering the workforce.


Qualifications and Skills

  • Proficiency in using CRM software to manage customer interactions and improve engagement and service quality.
  • Experience with live chat support ensuring timely responses to customer inquiries through online chat platforms.
  • Strong email management skills to handle communication with customers and resolve issues efficiently and professionally.
  • Good in communication, with the ability to express thoughts and information clearly and concisely.
  • Ability to demonstrate excellent conflict resolution skills to address customer complaints and concerns in a positive manner.
  • Proficient in data entry tasks, maintaining accurate records of customer interactions and transactions.
  • Deep product knowledge and ability to clearly explain product features and benefits to customers.
  • Multitasking ability to handle various customer service channels simultaneously without compromising service quality.
  • Experience with social media customer service, engaging with customers and answering inquiries on various platforms.


Roles and Responsibilities

  • Provide excellent customer support through various channels including phone, email, live chat, and social media.
  • Resolve customer inquiries and issues promptly and accurately, ensuring high satisfaction and loyalty.
  • Manage customer records by accurately entering and updating information in the CRM system.
  • Monitor live chat and email queues to ensure timely responses to customer queries.
  • Handle customer complaints effectively, identifying solutions and escalating issues when necessary.
  • Stay updated with product knowledge to provide accurate information and assistance to customers.
  • Collaborate with team members and other departments to improve customer service and product offerings.
  • Participate in training sessions to enhance skills and knowledge of customer service best practices.

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