Nurse Manager

Company : Veterinary Hospital

Position : Nurse Manager

Job Location : Singapore

Desired skills and experience:

• A degree or diploma in veterinary nursing or general nursing.

• Any advanced diplomas or specialized veterinary nursing certifications like

Cert III or Cert IV

• At least 5 years of supervisory or managerial experience in veterinary nursing is

preferred

• Expertise in patient care, staff management, and clinical operations with

background in healthcare / hospital administration

• Ability to train and mentor nursing staff.

• Strong interpersonal and communication skills.

• Knowledge of veterinary healthcare protocols and compliance.

Role overview:

• The Nurse Manager leads the Veterinary nursing team, ensuring high

standards of patient care and clinical operations. This role focuses on nursing

staff management, patient care coordination, and improving quality of service.

• The position will be reporting to the Chief Operating Officer (COO) and will

work closely with the Specialists and Veterinarians to ensure smooth running

of all departments, and the hospital runs effectively, balancing financial goals

with patient care priorities.

• The Nurse Manager will have a dual role to head the nursing team at

Emergency & Critical Care (ECC) Department and take the responsibility to

lead the Nursing team for other clinical departments.

Job Description:

Hospital Operations

• Oversee daily operations across all clinical departments, ensuring

standardized workflows working together with the COO.

• Conduct annual operational audits to identify bottlenecks, aiming to reduce

patient downtime through optimized scheduling.

• Implement time-management initiatives to minimize workflow interruptions,

tracking improvement in operational smoothness quarterly.

• Maintain staff operational readiness through structured trainings on defined

Standard Operating Procedures (SOP’s).

ECC Service Management

• Maintain 24/7 ECC nurse availability, ensuring complete shift coverage with

minimal gaps affecting patient care.

• Utilize data-driven shift planning to optimize emergency staffing, ensuring

adequate resources during peak hours.

• Implement triage optimization techniques, leveraging digital platforms to

improve emergency case prioritization.

• Track ECC performance using clinical KPIs, including patient outcome success

rates and satisfaction metrics.

• Conduct regular ECC workflow analysis, streamlining patient intake processes

for improved emergency response times.

• Introduce training modules for ECC nurses, focusing on rapid decision-making

and high-pressure case handling.

• Establish real-time incident response teams, ensuring immediate intervention

in critical cases.

• Standardize ECC reporting and documentation, ensuring smooth case

transitions between departments.

• Foster collaboration between ECC staff and other hospital departments,

ensuring seamless patient care integration.

• Benchmark ECC patient recovery rates against industry-leading veterinary

hospitals, identifying areas for refinement.

Human Resource & Workforce Planning

• Implement mentorship and coaching initiatives for staff growth with nurse

training across hospital.

• Champion diversity and inclusion in hiring and workplace practices

• Address staff grievances and resolve conflicts promptly and fairly working with

the COO.

• Monitor and manage staff scheduling, attendance, and leave across the

hospital to ensure adequate shift coverage with minimal gaps affecting patient

care.

• Interact with Universities for internship and externship opportunities for nurses

• Manage and support Department Heads and attend interviews for nursing staff

selection.

• Address disciplinary issues for timely action for clinical staff