IT Helpdesk

3 months ago

Bareilly, India Relay Human Cloud India Full time

About the Company:

Relay Human Cloud is a young & dynamic company that helps some of the top US-based companies to expand their team internationally. Relay is a truly global company having its operations in US, India, Honduras, and Mexico (We are also adding a few more countries soon). Our core focus is to enable companies to connect with the best international talent.

Relay helps its clients in majorly following areas: Accounting & Finance, Administration, Operations, Space Planning, Leasing, Data Science, Data Search, Machine Learning and Artificial Intelligence etc. Relay India operates from Ahmedabad and Vadodara offices.


Job Description:

  • IT Helpdesk support remotely, need to have knowledge on Computer, Printer, Thermostat etc.
  • Troubleshooting Network/ISP issues
  • Initial troubleshooting steps
  • Resolving Desktop issues, Install/uninstall software’s
  • Verify setup procedures were completed/recompleted
  • Resetting Email/Passwords
  • New Computer Setup / New Hardware Setup
  • Aware of Network Troubleshooting related to Cameras
  • Additional project assigned and able to assist team on another task
  • Ability to work in cross functional areas to identify solutions to problem areas and project issues.
  • Ability to manage multiple tasks and deadlines
  • Attention to detail and pride in accuracy
  • Anticipate problems and recommending solutions
  • Have good MS Excel Skills is plus


Education:

  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
  • Relevant certifications such as CCNA, Microsoft Certified Professional (MCP), or similar are highly desirable.


Qualifications:

  • Proven experience of 1 to 3 Years in a helpdesk or technical support role.
  • Excellent Communication Skills in English is Mandatory.
  • Experience with troubleshooting and resolving technical issues for desktops, laptops, printers, and mobile devices.
  • Familiarity with network and server administration.


Why Join Relay Human Cloud?

  • Opportunities to work with global clients
  • Dynamic and collaborative work environment
  • Excellent work-life balance: 5-day workweek ⚖️
  • Comprehensive health & accident insurance
  • Generous paid time off and holidays ️
  • Complimentary lunches / dinners ️
  • Quarterly, Semi-Annual & Annual recognition, rewards and giveaways
  • Employee development programs: Communication, Soft skills, and more
  • Vibrant cultural events: Fun Fridays, Month-End Celebrations, Sports Tournaments, and Festival celebrations
  • Excellent Employee Referral Programme


We offer a dynamic work environment, opportunities for professional growth, and the chance to be part of a global company making a significant impact. Join us in shaping the future of global talent acquisition.