Associate Director

2 days ago


New Delhi, India Allegis Global Solutions Full time

Role Summary: Associate Director, RPO OperationsReporting to the Director, RPO Operations, you'll lead end-to-end service delivery for recruitment, ensure best practices across the lifecycle, and represent theAllegis Global Solutionsbrand with every stakeholder interaction. You’ll also play a key role in driving KPIs, strengthening client relationships, and contributing to the broader AGS RPO community through insights and trends1. Leadership & Strategic Oversight Lead overall service delivery for large accounts (20–40 team members). Provide strategic direction for client success and recruitment operations. Design and implement new teams for new RPO engagements. Support Director, RPO Operations in driving KPIs and account performance. Understand and manage account P&L and workload distribution. 2. Stakeholder & Client Management Build and maintain strong relationships with internal and external stakeholders. Communicate process changes, service enhancements, and new initiatives. Represent the AGS brand and ensure client satisfaction across all touchpoints. 3. Recruitment Operations & Delivery Oversee end-to-end recruitment delivery across onsite and offshore teams Ensure compliance with the ‘AGS Way’ and contractual recruitment processes. Monitor SLAs, mandatory activity stages, and team responsibilities. Analyze recruitment data to forecast volumes, trends, and risks. 4. Talent Pool & Sourcing Strategy Develop and manage Talent Pool frameworks by job segmentation. Define sourcing strategies and engagement plans for each role type. 5. Vendor & Partner Management Manage relationships with third-party vendors (agencies, background checks, advertising). Oversee service delivery against contractual terms and support proposal management. 6. Team Management & Development Recruit, onboard, and train new team members. Optimize team performance through KPIs, mentoring, and development plans. Conduct performance reviews and manage continuous improvement. Handle workload planning, volume forecasting, leave management, and team resourcing.Regards, AGS Recruitment Team


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